Summary
Overview
Work History
Education
Skills
Timeline
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Erin Kennedy

Eustis,FL

Summary

Results-oriented Marketing Specialist proficient in developing detailed presentations for creating exceptional customer experiences. Proven ability to build rapport with customers by adapting communication styles to gain trust and positive relationships. Seeking to transition into a new field and utilize my adaptable skill set to meet the demands of this new opportunity.

Overview

7
7
years of professional experience

Work History

Marketing Specialist

Hilton Grand Vacations (formerly Diamond Resorts)
09.2019 - Current
  • Worked sales floor during timeshare presentations as an exit program agent by inviting guests back to our properties with selling them a vacation package
  • Sold 1 out of every 3 guests seen during the timeshare presentations
  • Worked In-House Marketing by pitching guests face to face to attend timeshare presentations and by making inbound and outbound calls
  • Booked 1 out of every 4 guests seen to attend timeshare presentations
  • Provided customer service with helping plan extra-curricular activities outside of the resort and assisted guests on-site to provide a smooth, uninterrupted guest experience
  • Worked closely with the front desk team in reaching a peaceful conflict resolution between guests with complaints or concerns

Sales and Marketing Intern

Diamond Resorts
05.2019 - 08.2019
  • Shadowed and worked with multiple departments in the company: Sales, In-House Marketing, Off-Property Contact Marketing, Quality Assurance, Contracts, Event Coordinating
  • Learned how to use Clarity- the company's main software
  • Worked as a Vacation Specialist last month of internship selling vacation packages to leads at the resort's property to gain on-site experience in Sales/Marketing
  • Gained hospitality industry experience in all departments shadowed

Management Intern

Limestone College
08.2018 - 05.2019
  • Generated ideas to help recruit new MBA students for the upcoming year by collaborating closely with current students involved in the program
  • Assisted the MBA staff in increasing their conversion percentages
  • Reached a 40% conversion in inquiries to applied
  • Reached a 62% conversion in applied to accepted
  • Reached a 75% conversion in accepted to enrolled
  • Created ideas to market Limestone's MBA program through social media, mass mailing campaigns, and Salesforce

Summer Program Assistant

Boys and Girls Club of Central Florida
06.2018 - 08.2018
  • Supervised and mentored 100-150 children of ages 8-17 years old
  • Helped coordinate, prepare, and maintain summer activities such as Disney trips, daily lessons, and daily activities on and off-site at BGCCF

Education

Bachelor of Science - Business Administration in Marketing/Management

Limestone College
Gaffney, SC
05.2019

Associate of Arts -

Palm Beach State College
Lake Worth, FL
05-2017

Skills

  • Resilience
  • Deadline Driven
  • Persuasive Communication
  • Creative Thinking
  • Building Rapport
  • Active Listening
  • Negotiation
  • Salesforce

Timeline

Marketing Specialist

Hilton Grand Vacations (formerly Diamond Resorts)
09.2019 - Current

Sales and Marketing Intern

Diamond Resorts
05.2019 - 08.2019

Management Intern

Limestone College
08.2018 - 05.2019

Summer Program Assistant

Boys and Girls Club of Central Florida
06.2018 - 08.2018

Bachelor of Science - Business Administration in Marketing/Management

Limestone College

Associate of Arts -

Palm Beach State College
Erin Kennedy