Results-oriented Marketing Specialist proficient in developing detailed presentations for creating exceptional customer experiences. Proven ability to build rapport with customers by adapting communication styles to gain trust and positive relationships. Seeking to transition into a new field and utilize my adaptable skill set to meet the demands of this new opportunity.
Overview
7
7
years of professional experience
Work History
Marketing Specialist
Hilton Grand Vacations (formerly Diamond Resorts)
09.2019 - Current
Worked sales floor during timeshare presentations as an exit program agent by inviting guests back to our properties with selling them a vacation package
Sold 1 out of every 3 guests seen during the timeshare presentations
Worked In-House Marketing by pitching guests face to face to attend timeshare presentations and by making inbound and outbound calls
Booked 1 out of every 4 guests seen to attend timeshare presentations
Provided customer service with helping plan extra-curricular activities outside of the resort and assisted guests on-site to provide a smooth, uninterrupted guest experience
Worked closely with the front desk team in reaching a peaceful conflict resolution between guests with complaints or concerns
Sales and Marketing Intern
Diamond Resorts
05.2019 - 08.2019
Shadowed and worked with multiple departments in the company: Sales, In-House Marketing, Off-Property Contact Marketing, Quality Assurance, Contracts, Event Coordinating
Learned how to use Clarity- the company's main software
Worked as a Vacation Specialist last month of internship selling vacation packages to leads at the resort's property to gain on-site experience in Sales/Marketing
Gained hospitality industry experience in all departments shadowed
Management Intern
Limestone College
08.2018 - 05.2019
Generated ideas to help recruit new MBA students for the upcoming year by collaborating closely with current students involved in the program
Assisted the MBA staff in increasing their conversion percentages
Reached a 40% conversion in inquiries to applied
Reached a 62% conversion in applied to accepted
Reached a 75% conversion in accepted to enrolled
Created ideas to market Limestone's MBA program through social media, mass mailing campaigns, and Salesforce
Summer Program Assistant
Boys and Girls Club of Central Florida
06.2018 - 08.2018
Supervised and mentored 100-150 children of ages 8-17 years old
Helped coordinate, prepare, and maintain summer activities such as Disney trips, daily lessons, and daily activities on and off-site at BGCCF
Education
Bachelor of Science - Business Administration in Marketing/Management
Limestone College
Gaffney, SC
05.2019
Associate of Arts -
Palm Beach State College
Lake Worth, FL
05-2017
Skills
Resilience
Deadline Driven
Persuasive Communication
Creative Thinking
Building Rapport
Active Listening
Negotiation
Salesforce
Timeline
Marketing Specialist
Hilton Grand Vacations (formerly Diamond Resorts)
09.2019 - Current
Sales and Marketing Intern
Diamond Resorts
05.2019 - 08.2019
Management Intern
Limestone College
08.2018 - 05.2019
Summer Program Assistant
Boys and Girls Club of Central Florida
06.2018 - 08.2018
Bachelor of Science - Business Administration in Marketing/Management
Limestone College
Associate of Arts -
Palm Beach State College
Similar Profiles
Patricia VasquezPatricia Vasquez
Regional Marketing Manager at Hilton Grand Vacations/Diamond ResortsRegional Marketing Manager at Hilton Grand Vacations/Diamond Resorts
Assistant Chief of Engineering at Polo Towers Diamond Resorts/Hilton Grand VacationsAssistant Chief of Engineering at Polo Towers Diamond Resorts/Hilton Grand Vacations
Sr. Sales Manager/Director of Sales at Diamond Resorts/Hilton Grand VacationsSr. Sales Manager/Director of Sales at Diamond Resorts/Hilton Grand Vacations