Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
ERIN KIJANKA

ERIN KIJANKA

Ligonier,PA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Regional Director

Curaleaf
08.2019 - 11.2022
  • Generated $160M in annual revenue while spearheading daily business operations for 24 retail chain store locations distributed across a 3-state territory encompassing PA, OH, and MI
  • Achieved a 7% YoY growth with 18% adjusted EBITDA in last quarter
  • Secured a positive cash flow in the first 9 months of 2022 despite market challenges
  • Maximized profitability and elevated forecasted sales performance by interviewing, training, mentoring, and coaching Store Managers through the completion of cross-functional projects
  • Secured favorable rates by negotiating contracts with third-party vendors
  • Increased profits, minimized losses, surpassed sales targets, launched merchandising initiatives, and fueled employee development in collaboration with Branch Managers
  • Liaised between corporate headquarters and each delegated branch
  • Enhanced security processes and maintained health/safety compliance by inspecting stores
  • Streamlined and eased the acquisition from Herbology to Curaleaf (M&A)
  • Bolstered team performance by restructuring operational SOPs
  • Rolled out adult-use cannabis in two states: NJ and MI.
  • Promoted company by giving exciting and dynamic presentations to customers.

Area Director of Operations

Panera Bread
10.2010 - 08.2019
  • Captured $18M in annual sales by opening 12 new cafes in the Pittsburgh market
  • Led 4 stores to a 10%+ sales growth with new marketing strategies in catering and deliveries
  • Netted 120% YoY sales increase, achieving first position in the KPI report out of 28 cafes in the region, as a direct result of expanding catering operations
  • Directed 4 cafes to attain a 92% growth in the last period of 2017
  • Guided 30+ team members and 450+ associates – including 18 bakers and bakery market managers in 7 bakeries/cafes – in achieving the highest score possible on annual cafe audits
  • Met controllable profit by 1% with some cafes exceeding by up to 10% by evaluating and optimizing operating budgets (OPEX) for all cafes
  • Supervised 8 stores in the Pittsburgh area for Panera
  • Took charge of all aspects of food service, customer satisfaction, team performance/training, store maintenance, and business operations
  • Created a robust workforce by hiring and training staff, creating salary proposals, executing employee terminations, and coaching/mentoring high-potential team players.
  • Led and supported processes to exceed customer expectations and support alignment of sales team with company values and objectives.
  • Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement.

General Manager

Panera Bread
04.2007 - 10.2010
  • Drove a 300% sales growth by driving the expansion of a catering business
  • Directed operations in 1 store location with 150 seats and up to 50 team members under the Covelli Enterprises umbrella owning 48 Panera stores
  • Developed 3 Assistant Managers and 3 Shift Supervisors
  • Earned promotion to Area Director following outstanding management performance
  • Built a skilled team by handling all aspects of staff hiring and training
  • Contained overhead costs while placing large truck orders with Sygma.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.

Manager, Event Manager

Eat N Park, s
01.2002 - 01.2007
  • Directed a 40-member team in the full-service, 24 hour/day restaurant with 150 seats
  • Oversaw all aspects of food preparation in alignment with health and safety standards
  • Prior Experiences: Rodney’

Education

Bachelor of Science - Business Administration

University of Pittsburgh

Skills

  • Public Speaking
  • Staff Management
  • Business Development
  • Operational Standards
  • Budget Development
  • Profit Growth Strategies

Accomplishments

  • 15/5
  • Tableau
  • WURK Payroll Processing
  • Metric
  • OARRS
  • I Heart JANE
  • Dutchie
  • Leafly MJ Freeway
  • Yammer, Senior Leadership Recognition Award
  • Professional Development:
  • Internal Leadership & Sales Training
  • Seven Habits of Highly Effective People - Dale Carnegie

Certification

CPR/First Aid Certification ServSafe Certification

Timeline

Regional Director - Curaleaf
08.2019 - 11.2022
Area Director of Operations - Panera Bread
10.2010 - 08.2019
General Manager - Panera Bread
04.2007 - 10.2010
Manager, Event Manager - Eat N Park, s
01.2002 - 01.2007
University of Pittsburgh - Bachelor of Science, Business Administration
ERIN KIJANKA