Summary
Overview
Work History
Skills
Timeline
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Erin Killeen Coder

Haverford,Pennsylvania

Summary

Professional leader with extensive experience in retail management and operations. Known for achieving high operational standards and improving customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Skilled in leadership, process optimization, and customer service.

Overview

18
18
years of professional experience

Work History

Design Shop Leader

Serena and Lily
09.2022 - Current
  • Created a welcoming environment for customers by maintaining a clean and organized store layout.
  • Enhanced operational efficiency by introducing new tools/processes that streamlined workflows without sacrificing quality or performance levels.
  • Developed and executed successful promotional campaigns/events targeting specific consumer segments which drove significant increases in foot traffic at key times throughout each monthyear.
  • Established clear lines of accountability among staff members, promoting ownership of individual responsibilities while fostering teamwork towards common objectives.
  • Increased sales with targeted marketing initiatives and exceptional customer service.
  • Managed financial tasks such as budgeting, forecasting, and tracking revenues/expenses to maintain profitability goals.
  • Mentored team members, enhancing their skills and contributing to the store''s overall success.
  • Developed strong relationships with vendors, negotiating favorable terms and pricing for purchased merchandise.
  • Improved customer satisfaction by implementing effective communication and problem-solving strategies.
  • Analyzed sales trends to optimize product offerings and maximize revenue potential.
  • Collaborated with other shop leaders to develop best practices, resulting in improved performance across the organization.
  • Spearheaded community outreach efforts, establishing positive brand visibility within the local area.
  • Collaborated with other departments to optimize production workflows.

Store Manager

Ballard Designs
09.2015 - Current
  • 2021 104% to plan , 2019 109% 2nd highest sales plan set in the company #2 in total sales volume in the company just behind the flagship store in Atlanta.
  • 2019, 103% to plan - second highest plan in the company behind flag ship store-AOV highest in company $654.
  • In 2018 Earned an award for the highest AOV in company at $364 up from $303 in 2017 and it's currently more then doubled to $670.
  • 2019-Average Order Value $654 number one in the company.
  • Design Solutions 70% to goal of ??, creating the most amazing place to work and shop by delivering the brand experience.
  • Surpassed Design solutions goal of 30% in 2015 to 70%, setting the company standard for future locations.
  • The Success of KOP location lead to signing of an additional 14 leases.
  • Lowest turn-over in company. Since 2014, staffing goal of 45 has been maintained through strong weekly plans tied back to people and development.
  • Lead a team of 5 managers - Pre-Covid 4 of the 5 all from within my network/pipeline built over the last 20 years.
  • Staff promotions- Sales Associate, promoted 3 times in five years to Leadership. Additional leader promoted from a Lead associate to Operations Manager.
  • Project Management -2020 one of six leaders selected to spearhead Omni-channel-virtual design , averaging over $70k in personal contribution.
  • Reopened KOP location on 7/20, collaborating with Corporate partners to maintain new safety management procedures.

Store Manager

DSW
10.2010 - 09.2015
  • Assumed leadership role with accountability for maximizing store business results by consistently creating exceptional Customer experiences.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Developed succession plans and promotion paths for all staff.

Store Manager

Anthropologie
11.2007 - 10.2009
  • Assumed leadership role with accountability for maximizing store business results by consistently creating exceptional Customer experiences.
  • Facilitated achievement of business results by providing uniquely responsive Customer service, compelling merchandise presentation, operational integrity, optimal staffing and Associate development.
  • Fostered teamwork and collaboration within the store and district.
  • Leads efforts to ensure customers experience customer service that is friendly, helpful, passionate and real.
  • Facilitated consistent, exceptional Customer experiences through the effective execution of the MOD role.
  • Communicated goals and provided leadership which inspired total associate commitment to company objectives and values through effective performance based coaching, motivating recognition and timely, constructive feedback.

Skills

  • Store operations
  • Team management
  • Employee motivation
  • Promotions planning
  • Teamwork and communication
  • Strong work ethic
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Adaptability and flexibility
  • Goal setting
  • Workflow coordination

Timeline

Design Shop Leader

Serena and Lily
09.2022 - Current

Store Manager

Ballard Designs
09.2015 - Current

Store Manager

DSW
10.2010 - 09.2015

Store Manager

Anthropologie
11.2007 - 10.2009

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Erin Killeen Coder