Erin Kinsky
IMPERIAL BEACH,US
Approaching every challenge as an opportunity to grow.
“First say to yourself what you would be; and then do what you have to do.” — Epictetus
Summary
Hospitality professional with over 16 years of experience in customer service and restaurant management. Proven track record in optimizing operations and enhancing guest satisfaction through effective communication and teamwork. My strong organizational and problem-solving skills contribute to creating welcoming environments, and driving repeat business. I am committed to innovating service delivery and elevating industry standards. The core of who I am is connecting with people on a personal level, and hospitality is the catalyst in which I get to fulfill that passion and meet my purpose in life.
Overview
16
16
years of professional experience
Work History
SEASONAL BARTENDER
Hotel Del Coronado
Coronado, California
05.2025 - 09.2025
- Greeted guests, addressing inquiries and requests promptly and courteously.
- Mixed and garnished beverages per recipes and portion control standards.
- Presented and served beverages to guests with attentiveness.
- Checked identification for guests, serving alcoholic beverages in compliance with regulations.
- Processed payments accurately using point-of-sale system.
- Maintained bar stock, ensuring necessary supplies and products were available.
- Cut, stored, and ensured quality of beverage-related perishables.
- Monitored guest inebriation levels, responding appropriately as trained.
SERVER/BARTENDER
Club One Country Club Restaurant
Reedsport, OR
08.2023 - 03.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed orders efficiently using POS systems to enhance operational flow.
- Collaborated with kitchen staff to ensure timely meal delivery for guests.
- Maintained cleanliness and organization of dining areas and utensils.
- Resolved customer complaints promptly to uphold satisfaction levels.
- Assisted in training new servers on restaurant procedures and policies.
- Executed cash transactions accurately during closing shifts.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
FRONT OF HOUSE MANAGER
Front Street Provisioners
Coos Bay, OR
12.2019 - 07.2023
- Managed front-of-house operations for over 80 patrons during peak hours to ensure efficiency.
- Streamlined workflow in a high-volume environment, enhancing service delivery pace.
- Coordinated closely with kitchen staff, optimizing food delivery for maximum service efficiency.
- Maintained bar cleanliness and organization, ensuring compliance with health regulations.
- Trained staff in food preparation and customer service, boosting team performance.
- Resolved guest issues using strong communication skills, effectively managing expectations.
- Analyzed feedback surveys to identify improvement areas, elevating service quality.
- Led daily pre-shift meetings to review specials and operational updates.
EXECUTIVE MEETING MANAGER-SALES
DoubleTree by Hilton
Minneapolis, MN
09.2017 - 09.2018
- Coordinated event bookings, ensuring alignment with client requirements.
- Developed strong client relationships to accurately assess booking needs.
- Maintained precise records of bookings, including contact information and costs.
- Resolved client issues related to event planning and logistics efficiently.
- Conducted venue research to offer tailored options for clients.
- Updated marketing materials to reflect current available services.
- Processed payments for bookings using various payment methods.
- Prepared invoices based on customer reservations and cancellations.
FRONT DESK AGENT/SUPERVISOR-COMPLEX GROUP RESERVATIONS COORDINATOR
Embassy Suites by Hilton and DoubleTree Suites by Hilton
Minneapolis, MN
11.2016 - 02.2018
- Achieved promotion from Front Desk Agent to Executive Meeting Manager within three years at Embassy Suites and DoubleTree Suites.
- Managed guest check-ins and check-outs, ensuring efficient operations and high satisfaction levels.
- Handled reservation calls to optimize booking processes and enhance guest services.
- Coordinated group bookings of 10-20 rooms, ensuring seamless execution and client satisfaction.
- Increased client retention by delivering personalized service as primary contact for group events.
- Utilized organizational skills to manage multiple bookings, improving operational efficiency.
- Resolved booking conflicts promptly, maintaining high customer loyalty and satisfaction.
- Collaborated with catering and event teams to create customized packages that boosted sales.
SALES AND CATERING COORDINATOR
Hilton Minneapolis/St. Paul Airport - Mall of America
Bloomington, MN
04.2015 - 10.2016
- Answered incoming calls and routed to relevant staff members efficiently.
- Maintained organized filing system for client records and documents.
- Coordinated office supplies inventory and placed orders as needed.
- Provided administrative support by preparing reports and memos.
- Ensured office cleanliness, creating a welcoming environment.
- Greeted visitors and offered assistance with inquiries.
- Performed accurate data entry into various computer systems promptly.
- Managed daily calendars, set appointments, and planned office events.
FRONT DESK SUPERVISOR
Embassy Suites-Downtown St Paul
Saint Paul, MN
06.2009 - 03.2015
- Managed guest check-ins and check-outs, ensuring smooth operations and high guest satisfaction.
- Maintained a tidy and well-stocked lobby and gift shop, enhancing guest experience.
- Prepared coffee and snack packages, contributing to a welcoming atmosphere.
- Handled reservation calls efficiently, optimizing booking processes.
- Improved guest services through attention to detail and proactive problem-solving.
- Managed group bookings of 10-20 rooms, ensuring seamless coordination and client satisfaction.
- Increased client retention by delivering personalized service as the main contact for group events.
- Utilized strong organizational skills to handle multiple bookings, enhancing operational efficiency.
- Resolved booking conflicts swiftly, maintaining high customer satisfaction and loyalty.
- Implemented tailored solutions for client needs, leading to repeat business and positive feedback.
- Managed group bookings for events, ensuring seamless service from inquiry to execution, resulting in enhanced client satisfaction and repeat business.
- Coordinated with catering and event teams to create customized packages, driving measurable improvements in guest experiences and increasing overall sales.
- Analyzed client feedback and booking trends to refine service offerings, leading to noticeable gains in market competitiveness and client retention.
Education
CLASSES IN MASS COMMUNICATIONS -
05.2013
Took a variety of classes in various subjects and although I did not graduate I did gain many credits and experience in many areas of study and life.
High School Diploma -
06.2008
Bachelor of Science - Communications
10.2025 - Current
CURRENTLY ENROLLED
Skills
- Inventory and order management
- Customer service and support
- Conflict resolution strategies
- Effective communication skills
- POS operation expertise
- Complex problem solving
- Identification verification processes
- Health codes compliance
- Professional appearance standards
- Team collaboration
- Patience and tolerance in service
- Group reservation management
- Client relationship management
- Booking software proficiency
- Attention to detail
- Strong organizational skills
- Workflow optimization techniques
- Event coordination and planning
- Sales strategy development
- Market analysis techniques
- Marketing initiatives execution
- SWOT analysis proficiency
Affiliations
- ART- I create handmade cards with stencils and alcohol markers
- MEDITATION, SELF-CARE, JOURNALING- I am 9 years sober from Alcohol, I work hard everyday to continue my journey
- HELPING OTHERS- I try to help at least one person everyday, intentionally, or unintentionally through acts of service, being kind, or simply just being an ear or shoulder
- SPIRITUALITY, PHILOSOPHY, EDUCATION- I spend a lot of my free time reading and educationg myself on, different umbrellas of spirituality, such as the Hindu Kriya Yoga and the Self-Realization Fellowship, Stoicism and Marcus Aurelius and kin, and Integrative Health such as Ayurveda, Crystals, and Reiki
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Arizona State University - Bachelor of Science, Communications
10.2025 - Current
SEASONAL BARTENDER - Hotel Del Coronado
05.2025 - 09.2025
SERVER/BARTENDER - Club One Country Club Restaurant
08.2023 - 03.2025
FRONT OF HOUSE MANAGER - Front Street Provisioners
12.2019 - 07.2023
EXECUTIVE MEETING MANAGER-SALES - DoubleTree by Hilton
09.2017 - 09.2018
FRONT DESK AGENT/SUPERVISOR-COMPLEX GROUP RESERVATIONS COORDINATOR - Embassy Suites by Hilton and DoubleTree Suites by Hilton
11.2016 - 02.2018
SALES AND CATERING COORDINATOR - Hilton Minneapolis/St. Paul Airport - Mall of America
04.2015 - 10.2016
FRONT DESK SUPERVISOR - Embassy Suites-Downtown St Paul
06.2009 - 03.2015
St Cloud State University - CLASSES IN MASS COMMUNICATIONS,
Anoka High School - High School Diploma,