Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Erin Kneflin

Dublin,OH

Summary

Accomplished Sales Operations Leader with a proven track record at Cardinal Health, driving the transformation of onboarding and implementation processes. Expertise in fostering cross-functional collaboration, resulting in enhanced employee engagement, and operational efficiency. Demonstrated ability to utilize problem-solving and relationship-building skills to support strategic account setups, exceeding 10,000 accounts and over $2B annually.

Overview

23
23
years of professional experience

Work History

Director Sales Operations

Cardinal Health
Dublin, OH
12.2015 - Current
  • Manage a team of 26 people (8 direct reports) who are responsible for new account setup, maintenance of existing business, and large strategic acute implementations over $25 million.
  • Oversee the creation of over 10,000 accounts annually for PD and Kinray, while ensuring continuity of Cardinal Health's existing business through timely account updates.
  • Facilitated strategic onboarding support of over $12 billion in new business for FY 2025.
  • Conduct daily firefighting efforts to guarantee prompt resolution of patient-impacting issues.
  • Foster strategic relationships with more than 15 internal approval teams to expedite issue resolution.
  • Coordinate strategic planning and actions to ensure attainment of organizational goals.
  • Ownership of improving account setup time, reducing errors, standardizing processes, and creating a best-in-class implementation and account setup team that will allow our sales team to expand selling.
  • Collaborate with an external vendor to develop and enhance the OnBoard Express tool, increasing customer visibility and streamlining administrative tasks for sales.
  • Focus on customer issue resolution and process improvement across the onboarding value stream through regular cadence with the approval teams, workshops, and Kaizen events
  • Centralized onboarding function for Acute, Specialty, 340B, Kinray and Retail trade classes.
  • Identified maintenance work to move offshore, and implemented the Cardinal Health in the Philippines (CHIP) team to support the onboarding teams.
  • Developed training, schedules, and a hiring plan for CHIP resources.
  • Continue to review onshore tasks to ensure teams are working most effectively; Kinray maintenance work will be moving into the next phase of training.
  • Worked cross-functionally on the P-Mod project to provide detailed requirements, testing resources, and training.
  • Engage in the Change Advocate Network to support teams during challenging shifts, including P-Mod and leadership changes.

Director Sales Operations

Cardinal Health
Dublin, OH
07.2012 - 12.2015
  • Collaborated with sales and marketing to develop a deep understanding of customer segments, and external market trends.
  • Created and maintained sales team effectiveness scorecards, and identified key performers on a quarterly basis to understand market issues and trends.
  • Worked with business units and ISF leadership to develop business requirements and metrics for region-specific QBR scorecards, presented to the leadership team.
  • Developed customer pipeline reporting to understand Sales' close ratios, and helped forecast the sales budget.
  • Created win/loss reporting specifically focusing on customer churn rates.
  • Assessed and made recommendations on acute and independent customers regarding programs and offerings, determining the need for customized programs and sales force-specific tools.
  • Managed all aspects of acute care reporting, including customer setups, service level reporting, and pricing analysis.

Manager Sales Operations

Cardinal Health
Dublin, OH
12.2005 - 07.2012
  • Developed analytical reporting to continually improve Pharmaceutical Distributions' offering to the retail independent and acute customer segment.
  • Worked with Sales and Marketing to ensure that retail programs are best meeting customer needs.
  • Created data to support new marketing programs, reduce retail independent customer churn, and effectively integrate research to identify and capitalize on market opportunities.

Category Analyst

Cardinal Health
Dublin, OH
11.2003 - 12.2005
  • Partnered with retail customers and consumer product manufacturers to implement front-end management solutions.
  • Reviewed retail programs focused on increasing overall profitability for the stores and manufacturers, while growing the merchandising margin for Cardinal Health.

Marketing Analyst

Cardinal Health
Dublin, OH
03.2002 - 11.2003
  • Exemplified Cardinal Health's core values through professionalism, performance-driven, and innovative, using a collaborative approach that provided solutions to customers based on an analytical approach.
  • Developed and managed accurate and timely analyses for internal and external customers' needs.
  • Reviewed and analyzed customer generic pricing reports.

Education

Bachelors Degree - Business/Marketing

University of Dayton
Dayton, OH
06.2002

Masters Degree - Business/Marketing

Franklin University
Columbus, OH

Skills

  • Issues resolution
  • Employee Engagement
  • Analytical Problem-Solving
  • Relationship building
  • Cross-Functional Collaboration
  • Analytical thinking

Accomplishments

  • Robert D Walter Founders award winner 2005
  • Robert D Walter Founds award nominee 2020

References

References available upon request.

Timeline

Director Sales Operations

Cardinal Health
12.2015 - Current

Director Sales Operations

Cardinal Health
07.2012 - 12.2015

Manager Sales Operations

Cardinal Health
12.2005 - 07.2012

Category Analyst

Cardinal Health
11.2003 - 12.2005

Marketing Analyst

Cardinal Health
03.2002 - 11.2003

Bachelors Degree - Business/Marketing

University of Dayton

Masters Degree - Business/Marketing

Franklin University

Similar Profiles

CREATE PROFILE
Erin Kneflin
Want your own profile? Build for free at Resume-Now.com