Summary
Overview
Work History
Education
Skills
Timeline
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Erin Knicely

Lincoln,NE

Summary

Resourceful and self-directed Activities Specialist assists with developing and organizing resources to offer high-quality activities designed to meet physical, mental and psycho-social well-being of residents in Men's Forensics living community. Demonstrates competence in conducting therapeutic activities for individuals and groups. Stimulates interest of residents with enthusiasm and compassion to set measurable participation goals within plan of care.

Overview

10
10
years of professional experience

Work History

ACTIVITY SPECIALIST

Lincoln Regional Center
02.2024 - Current
  • Plan and conduct recreational, leisure, and rehabilitative services through group and individual interventions that are directly linked to patient's treatment plan goal and objectives.
  • Arrange individual and group on-campus experiences to prepare individuals for safe discharge into their community.
  • Plan special programming, maintain equipment and supplies, document individual's progress towards patient treatment goals, complete entries for treatment plan reviews and supervise clients.

MENTAL HEALTH SPECIALIST

Lincoln Regional Center
01.2021 - 02.2023
  • Working directly with adult patient population to ensure safety of individual's served and provide safe and therapeutic living environment.
  • This includes making quick decisions in situations involving patient care and safety.
  • Responsibilities include encouraging patients to participate in treatment, modeling appropriate interactions with others, documenting efforts or areas of concern, and transporting patients to necessary off-ground appointments.

CUSTOMER SERVICE/PHONE SUPPORT SPECIALIST

Home Depot
05.2019 - 12.2020
  • Assisting customers with special order fulfillment by following up with vendors.
  • Building rapport with vendors through ensuring timely production of order fulfillment.
  • Respond to operational concerns with other associates and manage program compliance with special-order systems.
  • Managed calls and emails for Customer Order Specialist, approximately 50 each day.

MERCHANDISING EXECUTION TEAM SUPERVISOR

Home Depot
01.2018 - 05.2019
  • Directly oversee 6-8 Merchandising Execution Associates to merchandise and maintain various product sets within retail environment to enhance customer experience, increase sales, and maximize inventory turns.
  • Built and maintained strong relationships with store leadership and vendors to execute merchandising strategies.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
  • Assisted in recruiting top talent by conducting interviews, reviewing resumes, and participating in candidate selection decisions.

HARDWARE DEPARTMENT SUPERVISOR

Home Depot
01.2017 - 01.2018
  • Have strong product and operational knowledge to provide optimal customer service experience.
  • Lead, train, coach and develop associates to ensure customers receive excellent service and can easily find merchandise needed.
  • Offer valuable input into operational and merchandising decisions to Store Management and Operational Teams.
  • Streamlined internal processes by identifying areas for improvement and implementing time-saving solutions.
  • Analyzed sales data to identify trends, adjusting inventory levels accordingly for optimal stock management.
  • Expanded merchandise selection based on customer feedback, leading to increased sales revenue.

MERCHANDISING EXECUTION ASSOCIATE

Home Depot
06.2014 - 01.2017
  • Ensure products are stocked and properly merchandised to provide customers with best possible shopping experience while keeping safety, accuracy, and efficiency at forefront.
  • Work in teams and provide services to multiple departments to ensure optimal functionality and shopping experience.
  • Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
  • Reported potential conflicts or issues to maximize sales and reduce shrink.
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.
  • Maintained integrity of units and accuracy of pricing to minimize waste.

Education

BACHELOR OF SCIENCE-PSYCHOLOGY -

University of Wyoming
Laramie
12.2020

ASSOCIATE OF ARTS -

Western Nebraska Community College
Scottsbluff, NE
05.2012

HIGH SCHOOL DIPLOMA -

Kimball Jr/Sr High School
Kimball, NE
05.2009

Skills

  • HIPAA Policies
  • Group Management
  • Resident support
  • Conflict Resolution
  • Crisis De-Escalation
  • Customer Service
  • Teamwork and Collaboration
  • Microsoft Office
  • Creative Mindset
  • Documentation and Recordkeeping
  • Activity Planning and Coordination
  • Relationship Building

Timeline

ACTIVITY SPECIALIST

Lincoln Regional Center
02.2024 - Current

MENTAL HEALTH SPECIALIST

Lincoln Regional Center
01.2021 - 02.2023

CUSTOMER SERVICE/PHONE SUPPORT SPECIALIST

Home Depot
05.2019 - 12.2020

MERCHANDISING EXECUTION TEAM SUPERVISOR

Home Depot
01.2018 - 05.2019

HARDWARE DEPARTMENT SUPERVISOR

Home Depot
01.2017 - 01.2018

MERCHANDISING EXECUTION ASSOCIATE

Home Depot
06.2014 - 01.2017

BACHELOR OF SCIENCE-PSYCHOLOGY -

University of Wyoming

ASSOCIATE OF ARTS -

Western Nebraska Community College

HIGH SCHOOL DIPLOMA -

Kimball Jr/Sr High School

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Erin Knicely