ERIN KREITZER
Mount Holly Springs,PA
Summary
Hospitality professional with 16 years of experience in customer service and event operations. Demonstrated ability to manage event logistics effectively while ensuring outstanding guest satisfaction. Ready to apply expertise in a catering sales coordinator role to drive organizational success.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Bartender / catering server
LVCC mwr
Carlisle, United States
01.2025 - Current
- Coordinated operations for military and private catered events, ensuring seamless execution and guest satisfaction.
- Oversaw beverage preparation, including cocktails, wine, and draft beer service.
- Provided attentive customer service by engaging with guests, enhancing overall event experience.
- Supported banquet functions by assisting in preparation, service, and breakdown activities.
- Maintained organization of food service areas while adhering to safety protocols.
- Trained staff on customer service excellence and operational procedures to improve service quality.
- Collaborated with team members to streamline catering logistics for event success.
- Conducted post-event evaluations to identify improvement opportunities for future services.
Bartender / Server / catering food service
Allenberry Resort Inn & Playhouse
Boiling Springs, United States
10.2022 - Current
- Served food and beverages at weddings and private events, contributing to memorable experiences for guests.
- Provided outstanding customer service in high-pressure hospitality environments, ensuring guest satisfaction and repeat business.
- Partnered with management and team members to improve guest experiences, leading to positive feedback and increased client referrals.
- Trained new catering assistants on procedures and customer service standards.
- Assisted with event setup, breakdown, and day-of operations to ensure smooth execution.
- Monitored buffet areas during meals to maintain adequate food supply.
- Responded promptly to guest inquiries and feedback to improve service quality.
- Ensured high sanitation standards were upheld in kitchen and dining areas.
Line Cook / Bartender
Midway Bowling & Axe Throwing
Carlisle, United States
10.2019 - 10.2025
- Prepared menu items according to recipes in a fast-paced kitchen environment. according to established recipes and standards.
- Prepared food ensuring adherence to food safety and sanitation regulations to maintain quality standards.
- Monitored food quality and presentation prior to serving guests.
- Maintained cleanliness of kitchen workstations during service to support a safe and efficient cooking environment. of kitchen workstations during service hours.
- Assisted during high-volume events to ensure efficient service delivery.
- Trained new staff on kitchen procedures and safety protocols effectively.
- Collaborated with front-of-house staff to coordinate orders and special requests.
- Engaged with guests to foster a welcoming atmosphere and promote repeat business.
Front Desk Associate
Sensible Sun
Carlisle, United States
01.2017 - 01.2018
- Greeted guests upon arrival, ensuring seamless check-in and check-out.
- Managed front desk operations, ensuring efficient customer check-ins and service delivery.
- Resolved customer complaints promptly, enhancing guest satisfaction.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Maintained cleanliness and organization of front desk area and workspaces at all times.
- Monitored access to facilities, enforcing entry requirements for security compliance.
- Collaborated with team members to streamline operations during peak periods.
- Participated in ongoing training to enhance skills and service knowledge.
Education
High School Diploma -
Carlisle Area High School
Carlisle, PA06-2009
Skills
- Event coordination
- Catering coordination
- Event planning
- Event setup and breakdown
- Customer service
- Guest interaction
- Hospitality and guest services
- Guest needs anticipation
- Food handling regulations
- Transaction processing
- Payment processing
- Organization and time management
- Multitasking
- Detail orientation
- Adaptability
- Problem solving
- Team collaboration
- Staff training and development
- Verbal and written communication
- Payment processing
Personal Information
Authorized To Work: United States
Certification
- ramp
Timeline
Bartender / catering server
LVCC mwr
01.2025 - Current
Bartender / Server / catering food service
Allenberry Resort Inn & Playhouse
10.2022 - Current
Line Cook / Bartender
Midway Bowling & Axe Throwing
10.2019 - 10.2025
Front Desk Associate
Sensible Sun
01.2017 - 01.2018
High School Diploma -
Carlisle Area High School