Erin Kribben
Fort Collins,CO
Summary
Dynamic Team Manager with a proven track record at Dish Network Corp, excelling in performance management and employee training. Recognized for fostering a collaborative culture, enhancing productivity by implementing strategic objectives, and driving customer satisfaction improvements. Strong analytical thinker and effective communicator, dedicated to achieving superior results through coaching and mentoring.
Overview
9
9
years of professional experience
Work History
Team Manager
Dish Network Corp
Denver, CO
02.2023 - Current
- Monitored team performance and tracked progress toward goals, providing actionable feedback to employees.
- Resolved customer inquiries and complaints requiring management-level escalation, ensuring timely resolution.
- Analyzed business performance data to identify strengths and implement strategies for improvement.
- Led a diverse team of 10 members, cultivating a collaborative, high-performance culture.
- Conducted regular employee evaluations, delivering constructive feedback to enhance individual growth.
- Managed remote teams efficiently, leveraging virtual tools to sustain engagement and productivity.
- Collaborated with managers organization-wide to identify and share best practices for operational excellence.
- Prepared reports for senior management on team performance, challenges, and strategic recommendations.
Direct Sales Account Executive
Dish Network
Thornton
08.2020 - 12.2021
- Attend morning meetings and collaborating with other agents and supervisors and sharing points of view and ideas
- Mentor new agents and passionately communicate company goals and mission
- Assessed the work of competitors to best understand what our brand brings to the table in our industry
- Energetic attitude and a results-oriented mindset
- Promoted within a year and currently mentoring new hires
- Build positive relationships with customers for repeat business
- Perform customer negotiations and reach a fair conclusion from both business and customer perspectives
- Made Platinum 6 times
Associate Manager of People
Ulta
Fort Collins
02.2016 - 07.2017
- Promoted and model exemplary service; create a culture of hospitality in the door and salon
- Understood, managed and executed the GEM Program in accordance with company standards
- Built success through the development and optimization of staff
- Recruits and retains top talent
- Established clear goals and objectives to focus the team on achieving superior results
- Provided coaching, training, and feedback to improve associates' performance on a daily basis
- Managed sales floor and drives retail and salon sales by addressing guest concerns, coaching associates, and maintaining loss prevention guidelines
- Communicated corporate directives on a daily basis
Skills
- Computer Skills
- Leadership
- Ability to Work in a Team
- Ability to Work Under Pressure
- Excellent Communicator
- Customer Skills
- Creative Problem Solver
- Coaching and mentoring
- Feedback and evaluation
- Remote team management
- Adaptability and flexibility
- Negotiation
- Positive attitude
Timeline
Team Manager
Dish Network Corp
02.2023 - Current
Direct Sales Account Executive
Dish Network
08.2020 - 12.2021
Associate Manager of People
Ulta
02.2016 - 07.2017
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