Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Krupinski

Hopedale

Summary

Dynamic 911 Dispatcher with proven expertise at Harrison County Sheriff's Office, excelling in high-pressure environments. Skilled in critical thinking and computer-aided dispatch systems, I effectively prioritized emergency responses, enhancing public safety. Recognized for exceptional teamwork and active listening, I consistently delivered accurate information to first responders, ensuring timely assistance during crises.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

14
14
years of professional experience

Work History

911 Dispatcher

Harrison County Sheriff's Office
03.2024 - Current
  • Managed emergency calls, assessing situations to prioritize response efforts.
  • Operated multi-line phone systems and radio communications for efficient dispatching.
  • Coordinated with law enforcement and emergency services to ensure timely assistance.
  • Recorded detailed incident reports, maintaining accuracy for follow-up investigations.
  • Utilized computer-aided dispatch systems to track units in real-time during emergencies.
  • Provided critical information and support to first responders on scene as needed.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
  • Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
  • Followed established protocols for professional handling of emergency situations.
  • Facilitated seamless communication between law enforcement, fire, and medical services during critical incidents.
  • Maintained high levels of caller satisfaction, providing calm and clear instructions during stressful situations.

Police Dispatcher

Jefferson County Sheriff's Office
05.2021 - 03.2024
  • Utilized advanced computer-aided dispatch systems for efficient incident logging and tracking.
  • Monitored radio traffic, maintaining clear communication with law enforcement personnel in the field.
  • Collaborated with local agencies to streamline inter-departmental communication during multi-agency incidents.
  • Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
  • Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
  • Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
  • Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
  • Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Enhanced response times by efficiently prioritizing and dispatching emergency calls.
  • Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
  • Provided critical support during natural disasters, coordinating resources and relaying vital information between agencies for efficient response efforts.
  • Ensured continuous improvement in operations by participating in ongoing dispatcher trainings and staying current with best practices.
  • Assisted in reducing crime rates by providing crucial information to officers during investigations and patrol activities.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.

Housekeeper

Jefferson County Sheriff's Office
07.2014 - 05.2021
  • Utilized cleaning equipment and chemicals following safety protocols to ensure a safe environment.
  • Conducted inventory checks of cleaning supplies, replenishing as needed to maintain operational efficiency.
  • Collaborated with team members to streamline housekeeping processes, improving overall workflow effectiveness.
  • Implemented improved cleaning techniques that increased productivity and reduced time spent on tasks.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Cook

Jefferson County Sheriff's Office
07.2011 - 07.2014
  • Prepared various cuisines, ensuring adherence to health and safety standards.
  • Managed inventory levels, minimizing waste through efficient stock rotation.
  • Trained junior kitchen staff in food preparation techniques and safety protocols.
  • Collaborated with team members to enhance menu offerings based on seasonal ingredients.
  • Streamlined kitchen workflow, reducing preparation times while maintaining high-quality standards.
  • Developed specialized dishes for dietary restrictions, expanding customer satisfaction and loyalty.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Education

No Degree - General Studies

Bowling Green State University
Bowling Green, OH

High School Diploma -

Steubenville Catholic Central
Steubenville
05-1988

Skills

  • Works Well Under Pressure
  • Active listening
  • Critical thinking
  • Computer skills
  • Teamwork and collaboration
  • Decision-making
  • Stress tolerance
  • Problem-solving
  • Information gathering
  • Memory retention
  • Data entry proficiency
  • Map reading skills
  • Data entry
  • Information intake
  • Incident prioritization
  • Information documentation
  • Information gathering and relay
  • Database queries
  • Map reading
  • Verbal and written communication
  • Multitasking and prioritization
  • Dependable and responsible
  • Prioritizing situations
  • Good judgment
  • Telephone etiquette

Timeline

911 Dispatcher

Harrison County Sheriff's Office
03.2024 - Current

Police Dispatcher

Jefferson County Sheriff's Office
05.2021 - 03.2024

Housekeeper

Jefferson County Sheriff's Office
07.2014 - 05.2021

Cook

Jefferson County Sheriff's Office
07.2011 - 07.2014

No Degree - General Studies

Bowling Green State University

High School Diploma -

Steubenville Catholic Central

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