Erin Kurtchi
Colorado Springs,CO
Summary
Energetic and dependable professional, successful at promoting customer confidentiality, satisfaction and retention leading to generation of sales using consultative techniques and diligent attention to individual needs. Experienced and knowledgeable in CRM, JustCall phone systems, Accuity scheduling, data entry, office organization and support, computer programs, MS WORD, product marketing/merchandising, POS processing and inventory management. A dedicated and experienced relationship-builder with organizational strengths and a superior work ethic eager to secure a customer-focused position. Strong team player and very passionate about providing dynamic customer service!!
Overview
23
23
years of professional experience
Work History
Booking Specialist
Vita Brevis Fine Art
05.2023 - Current
- Together, using Customer Relationship Management Software and JustCall phone software, managed incoming and outgoing calls while documenting accurate client information needed in Pipedrive in order to book clients for portrait sessions
- Using Accuity scheduling software scheduled clients for portrait sessions and processed payments
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications
- Completed daily logs and other reports as needed for management review
- Adhered to company policies, procedures, and detailed directions from management to complete daily calls, bookings and computer data entry as directed
- Superior client relationship-builder, team player, self starter and time management skills
Bookseller
Barnes & Noble
07.2022 - 10.2022
- Established strong relationships with customers to encourage repeat business and maintained confidentiality due to policies
- Processed payments and returns on company POS system using proper cash-handling procedures
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Called/emailed customers to update them of their in-store items for pickup while documenting in the database
- Opened, shelved and merchandised new products in organized displays for sales promotions while prioritizing helping customers
Bookstore Manager
Hooked On Books
12.2021 - 06.2022
- Scheduled employees for shifts, taking into account customer traffic and sales
- Assisted in recruiting, hiring and training of team members
- Reported daily financial reports, cash discrepancies, inventory shrinkage and drive-off
- Opening and closing duties
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Created exciting merchandise displays to catch attention of store customers generating sales
- Managed purchasing, sales, marketing and customer account operations efficiently
Retail Sales Associate
Once Upon A Child
09.2019 - 12.2021
- Used POS system to process sales, returns, online orders, and gift card activations
- Greeted customers, explained trading policies/procedures and used database to schedule customer's appointments and enter inventory
- Answered questions about store policies and addressed customer concerns
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Managed cash register after end of shift to balance and record accurate transactions.
Retail Sales Associate
SKECHERS Factory Outlet
11.2018 - 01.2019
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Managed efficient cash register operations
Branch Manager and District Program Director
Elbert County Library District
04.2000 - 08.2008
- Recruited and scheduled all staff meetings, employee schedules, all library programs
- Ordered all materials and supplies
- Developed, marketed and implemented library programs for improved community engagement
- Resolved patrons complaints tactfully and professionally while providing excellent service
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth work flow
- Demonstrated strong organizational and time management skills while managing multiple projects
- Identified issues, analyzed information and provided solutions to problems
- Adaptable and proficient in learning new databases, concepts quickly and efficiently
- Recruited, trained and scheduled staff, volunteers, and team
- Documented and submitted progress reports
Education
High School Diploma - General Studies
Simla High School
Simla, CO05.1994
Associates of Liberal Arts
Northeastern Junior College
Sterling, COMedical Billing And Coding
CarreerStep Online
Salt Lake City, UTSkills
- Superior Phone, Verbal & Written Communication
- Policy & Procedure Adherence
- Experience in MS Office, Email & Social Media Communication
- Time Management, Multi-tasking & Detail-oriented
- Client Services, Rapport-Building & Retention Skills
- Research & Analytical Skills
- Office Equipment Operation
- Business Needs Analysis
- Project Schedule Coordination
- Booking Procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Timeline
Booking Specialist
Vita Brevis Fine Art
05.2023 - Current
Bookseller
Barnes & Noble
07.2022 - 10.2022
Bookstore Manager
Hooked On Books
12.2021 - 06.2022
Retail Sales Associate
Once Upon A Child
09.2019 - 12.2021
Retail Sales Associate
SKECHERS Factory Outlet
11.2018 - 01.2019
Branch Manager and District Program Director
Elbert County Library District
04.2000 - 08.2008
High School Diploma - General Studies
Simla High School
Associates of Liberal Arts
Northeastern Junior College
Medical Billing And Coding
CarreerStep Online
REFERENCES
Wendy Walp, Admin Assistant, Elbert County Library, now Pines and Plains Libraries, known for 20+ years. 303-243-1308 bisongirl_2@hotmail.com
Vanessa Shaffer, Store Keyholder and my Supervisor, Once Upon a Child North Location Colorado Springs, CO, known 4 years 719.200.2928 vanessashaffer4@gmail.com
Veronica Gonzalez, Store Manager, Barnes and Noble Colorado Springs, CO, known 6 months, 719-217-5623, vrgonzalez@gmail.com
Fred Beisser, Elbert County Library District, Elizabeth, Co, known 20 years, Library Board Member, 303-638-4291
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