Erin Hall
Springfield,MO
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions. Successful in managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
13
13
years of professional experience
Work History
Freelance
Self-employed
01.2018 - Current
- Write and edit keyword-rich content for digital publishing for SEO purposes.
- Experience with Google Ads and Analytics, as well as the rest of the Google suite.
- Adobe Photoshop, Lightroom, Premiere, Audition, AfterEffects proficient.
- Enhance client satisfaction by delivering high-quality work within deadlines.
- Optimize project efficiency by creating and implementing effective task management strategies.
- Increase revenue through successful marketing campaigns for various clients.
- Strengthen client relationships with consistent communication and timely project updates.
- Utilize advanced software tools to produce visually appealing designs for client projects.
- Manage multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Cultivate positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Receiving Lead
Burlington Stores
09.2020 - 10.2021
- Managed team dynamics to maintain productivity.
- Compliance with safety regulations.
- Maintained workflow by processing incoming shipments in a timely manner.
- Executed high-volume productivity while maintaining production and quality standards.
- Unloaded, opened, and properly sorted all orders.
- Maintained cleanliness of the work area to ensure safety standards.
- Assisted in documentation of order reception to maintain logs.
- Ran operations in BOH when the Receiving Manager is not present.
- Received store shipments and complete all proper documentation.
- Trained new team members on company procedures, ensuring quick integration and productivity.
- Enhanced warehouse efficiency by implementing new receiving processes and procedures.
Manager
Mirror Man, LLC
01.2018 - 04.2020
- Utilized PPC and organic marketing to double profits in the second year of business.
- Created logos and other promotional media (videos, advertisements, etc.) to spread company awareness.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Designed and maintained company website.
- Applied SEO strategies to increase web standing and search positions while keeping advertising costs low.
- Managed appointments and scheduling.
- Liaised between customers and installation teams.
- Managed routes and reschedule/plan accordingly.
- Adapted to a fluctuating schedule.
- Assisted with travel itineraries, expenses, invoicing, and out of town stays.
- Occasionally traveled to installation sites for client or team meetings.
- Coordinated team schedules.
Supervisor
Carter's | OshKosh B'gosh Retail
09.2018 - 06.2019
- Moved from sales associate to Supervisor role in 3 months.
- Managed day-to-day operations in collaboration with the rest of the management team.
- Held keys for the store, capable of performing all daily operations from opening to closing.
- Clean, replenish, and monitor displays to keep sizes and styles available and well-presented
- Adapted to fast changing needs and cover multiple positions within the store front and back as needed
- Helped to create and maintain a healthy team dynamic and working relationships with cooperation and positive attitudes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
Bartender/Trainer
Barley, Wheat & Rye Social House
07.2017 - 12.2017
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Enhanced team performance by providing individual coaching and feedback to bartenders in order to refine their techniques.
- Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
- Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
- Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
Server/Bartender/Trainer
Maso
07.2016 - 07.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Fitness Advisor
Genesis Health Clubs
10.2015 - 01.2016
- Enhanced gym members' experience by providing expert advice on exercise techniques and proper equipment usage.
- Increased member retention by establishing strong rapport with clients and addressing their concerns effectively.
- Assisted in promoting gym services, resulting in increased membership sales and overall revenue growth for the facility.
- Monitored the gym floor for cleanliness and equipment maintenance, ensuring a safe workout environment for all members.
- Boosted client motivation through consistent encouragement, support, and progress tracking.
Front Desk Associate
Aptitude Physical Therapy, LLC
06.2015 - 08.2015
Secretary
OmniHealth, LLC
05.2011 - 08.2013
Education
Studied Film -
University of Kansas
Lawrence, KS05.2015
Certification in Electronic Media Production -
Ozarks Technical Community College
Springfield, MO01.2014
High School Diploma -
Marion C. Early High School
Morrisville, MO01.2014
Skills
- Administrative Support
- Proficient in Adobe Creative Suite
- Idea Development and Brainstorming
- Content Creation/Development
- Google AdWords/Analytics/PPC Campaign Management
- Social Media Management
- Project Management
- Data Analysis
- E-commerce Management
- Video Production/Editing
Timeline
Receiving Lead
Burlington Stores
09.2020 - 10.2021
Supervisor
Carter's | OshKosh B'gosh Retail
09.2018 - 06.2019
Freelance
Self-employed
01.2018 - Current
Manager
Mirror Man, LLC
01.2018 - 04.2020
Bartender/Trainer
Barley, Wheat & Rye Social House
07.2017 - 12.2017
Server/Bartender/Trainer
Maso
07.2016 - 07.2017
Fitness Advisor
Genesis Health Clubs
10.2015 - 01.2016
Front Desk Associate
Aptitude Physical Therapy, LLC
06.2015 - 08.2015
Secretary
OmniHealth, LLC
05.2011 - 08.2013
Studied Film -
University of Kansas
Certification in Electronic Media Production -
Ozarks Technical Community College
High School Diploma -
Marion C. Early High School
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