Erin Ladd
Clearbrook,MN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
Certification
32
32
years of professional experience
Work History
International Customer Resolution Specialist
DigiKey Electronics
Theif River Falls, MN
08.2014 - Current
- Liaised with global clients to manage international order lifecycles and resolve shipment delays, ensuring timely delivery.
- Coordinated cross-border communications and documentation, including export paperwork and compliance certificates, to maintain regulatory standards.
- Collaborated with logistics, warehouse, product management, and support centers to expedite solutions, enhancing overall service delivery.
- Utilized Salesforce, Microsoft Dynamics, ERP systems, and Microsoft Office to manage data and communications.
- Provided backup support for supervisors and mentored new representatives.
ThiSoap Company
self-employed
Clearbrook, Minnesota
03.2006 - 04.2012
- Developed recipes and packaged all-natural soap, lotion, and personal care products for distribution across the United States.
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Generated cost-savings through development of functional solutions to operational challenges.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Conservation Reserve Program Specialist - Seasonal
United States Department Of Agriculture-Farm Service Agency
Bagley, Minnesota
08.1997 - 02.1998
- Assessed land and water resources to inform conservation planning strategies.
- Conducted regular compliance reviews and delivered technical assistance to stakeholders.
- Partnered with local organizations to align federal conservation goals with state initiatives.
- Collaborated with other departments within the organization on cross-functional projects.
- Conducted research on relevant topics related to the program's mission.
Legal Secretary Assistant
Cann, Haskell, DeAlbany, Schuppert, Law Offices
Bemidji, Minnesota
11.1994 - 04.1995
- Provided administrative support to attorneys and legal staff through scheduling appointments, organizing meetings, and preparing documents for efficient case management.
- Managed court and client communications by filing documents and screening incoming correspondence to ensure timely updates.
- Transcribed attorney dictations and organized case files.
- Maintained confidentiality of sensitive information in all communications and documents.
- Coordinated travel arrangements and scheduled external parties.
- Answered incoming calls, responded to client inquiries, and directed callers to the appropriate personnel.
Education
Criminal Justice
Bemidji State University
Bemidji, MN01-1995
Admistrative Legal Secretary
Northwest Technical College
Bemidji, MN01-1993
General Studies
Crown College
MNSkills
- Import/export compliance
- International logistics
- Technical documentation
- Data analysis
- Problem solving
- Cross-functional teamwork
- CRM software
- Office software proficiency
- Attention to detail
- Effective communication
- Relationship management
- Multitasking
- Professional demeanor
Certification
- Certification of ECIA course - December 2022
Certificate of Appreciation for Exceptional Customer Service - DigiKey 2015-2025
Certified ESD Course - 2015
ISO Compliance - 2015-2025
Certified MSD Course - 2015-2025
Certification of Completion Technical Data PACE course - 2020
Timeline
International Customer Resolution Specialist
DigiKey Electronics
08.2014 - Current
ThiSoap Company
self-employed
03.2006 - 04.2012
Conservation Reserve Program Specialist - Seasonal
United States Department Of Agriculture-Farm Service Agency
08.1997 - 02.1998
Legal Secretary Assistant
Cann, Haskell, DeAlbany, Schuppert, Law Offices
11.1994 - 04.1995
Criminal Justice
Bemidji State University
Admistrative Legal Secretary
Northwest Technical College
General Studies
Crown College