Summary
Overview
Work History
Education
Skills
Timeline
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Erin Ladrini

Yes,MS

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience

Work History

Investigator

MTC
Meridian, MS
04.2023 - 11.2023
  • Conducted interviews with witnesses and suspects to obtain information related to case.
  • Maintained detailed case log of all cases assigned to monitor progress and completion.
  • Organized and maintained files of all investigative activities.
  • Compiled and analyzed information regarding gang members and activities.
  • Prepared detailed reports and affidavits for courts by obtaining information through physical surveillance and thorough investigations.

Pro Services Department Supervisor

Lowes
Philadelphia, MS
01.2023 - 04.2023
  • Delivered excellent customer service, driving quality shopping experiences
  • Maintained knowledge of product ranges and services to improve customer experience
  • Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity
  • Handled escalated customer issues, driving customer satisfaction and repeat business
  • Utilized computer and point of sale systems for maintaining inventory and managing profit and loss
  • Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization
  • Analyzed market demand to understand parts needs and collaborated with colleagues and vendors to beat competition and boost availability of present and future parts and materials.

Parts Sales Manager

Lowes
Philadelphia, MS
06.2022 - 02.2023
  • Managed knowledgeable and professional 6 member parts sales team that delivered right parts to customers quickly and secured great deals on top-quality out-of-stock parts
  • Managed recruiting, objectives setting, coaching and performance monitoring of sales team
  • Launched cutting-edge inventory management system and maintained precise parts tracking
  • Conducted complimentary battery checks, alternator and starter testing and wiper installations
  • Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages
  • Organized and updated schedules to optimize coverage for expected customer demands
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Correctional Officer

Colorado Department Of Corrections
, US
11.2007 - 05.2022
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities
  • Inspected cells and conducted random searches of common areas
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings
  • Received property from incoming inmates, provided receipts and inspected items for contraband
  • Supervised residents during meal distribution and intake, recreation time and work-site performance
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs
  • Maintained clear and open communications with facility areas to support safe operations
  • Enforced resident behavior management protocols and drafted incident reports for infractions
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring
  • Detected potential threats and quickly defused conflicts
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates
  • Applied non-violent response tools and physical restraint during problematic situations
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.

Security/EMT

Securitas Security Services USA
, US
09.2005 - 10.2007
  • Assessed patient condition to administer first-aid treatment or advanced level life support
  • Documented patient condition and treatment to facilitate plan of care
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service
  • Observed and assessed incident scenes to maintain safety of first responders
  • Demonstrated dedication to providing quality care through continued training and education
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules
  • Remained level-headed and proactive during emergency situations.

Sales Manager

Cellularone
, US
03.2000 - 08.2005
  • Researched and communicated competitive activity to influence marketing plans and sales tactics
  • Tracked and analyzed key quantitative metrics and business trends relating to clients and partners
  • Executed and created strategic sales plans to expand customer base and extend global reach
  • Delivered sales presentations focused on offerings and unique advantages over competitors
  • Researched and capitalized on emerging opportunities to build business and expand customer base
  • Established new accounts and serviced existing accounts maintaining professional relationships
  • Prospected for new business using databases and other strategies to generate sales
  • Maintained professional network of potential clients and business opportunities
  • Analyzed competitors' successes and failures, evaluating impact on market
  • Performed sales consultations and educated clients on products and services.

Bar Manager

Outlook Lanes
, US
03.2002 - 05.2005
  • Closed out cash register and prepared cashier report at close of business
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
  • Maximized customer service by training staff, overseeing operations and resolving issues
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.

Inside Sales Representative

Andrews Produce Inc.
, US
09.1997 - 02.2000
  • Answered customers' questions regarding products, prices and availability
  • Managed friendly and professional customer interactions
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
  • Determined needs, delivered solutions and overcame objections through consultative selling skills
  • Emphasized product features based on analysis of customers' needs
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
  • Wrote sales contracts for orders obtained and submitted orders for processing
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.

Education

High School Diploma -

Central High School
01.1993

Associates Of Nursing

Meridian Community College
Meridian, MS

Completed Coursework Towards Some College (No Degree) -

Pueblo Community College

Skills

  • Firearms Training
  • Waste Reduction
  • Portion Control
  • Health Code Compliance
  • Monitoring Food Preparation
  • Safety and Sanitation Standards
  • Quality Control Programs
  • Customer Complaint Resolution
  • Problem Solving
  • Persuasive Negotiations
  • State and Federal Laws Knowledge
  • Trained in Defensive Tactics
  • Emergency Response
  • Criminal Justice
  • Corrections
  • Public Safety
  • First Aid and CPR Certified
  • File and Record Maintenance
  • Restraint Techniques
  • Excellent Problem Solver
  • Customer Service
  • Problem-Solving
  • Relationship Building
  • Detail-Oriented
  • Salesforce Software
  • Invoice Processing
  • Stock Management
  • POS Systems Operations
  • Inventory and Supply Management

Timeline

Investigator

MTC
04.2023 - 11.2023

Pro Services Department Supervisor

Lowes
01.2023 - 04.2023

Parts Sales Manager

Lowes
06.2022 - 02.2023

Correctional Officer

Colorado Department Of Corrections
11.2007 - 05.2022

Security/EMT

Securitas Security Services USA
09.2005 - 10.2007

Bar Manager

Outlook Lanes
03.2002 - 05.2005

Sales Manager

Cellularone
03.2000 - 08.2005

Inside Sales Representative

Andrews Produce Inc.
09.1997 - 02.2000

High School Diploma -

Central High School

Associates Of Nursing

Meridian Community College

Completed Coursework Towards Some College (No Degree) -

Pueblo Community College

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Erin Ladrini