Erin Lancaster-Taylor
Fleming Island
Summary
Dynamic administrative professional with a proven track record at Island Home Respiratory Care, Inc. Excels in organization and customer service, enhancing office efficiency and client relations. Recognized for streamlining operations and maintaining a welcoming environment, while ensuring confidentiality and professionalism in all interactions. Strong attention to detail and effective time management skills.
Overview
21
21
years of professional experience
Work History
Receptionist
Head, Moss, Fulton & Griffin, P.A.
09.2024 - 07.2025
- Managed front desk operations, ensuring efficient check-in and check-out processes for clients.
- Answered multi-line phones, directing calls to appropriate personnel promptly.
- Ensured a welcoming environment through professional demeanor and attentive customer service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Housewife Stay at Home Mom
Self
01.2011 - 09.2024
- Spearheaded daily household operations ensuring seamless coordination and management of schedules, meals, and activities
- Reduced household expenses by 15% through budgeting for meal planning, and efficient use of resources
- Successfully nurtured and educated one child from infancy through elementary school, fostering academic, curricular activities, and personal growth
- Proficient in providing a temporary child care service in my home for one child from infancy to one year ensuring a safe environment, preparing and giving meals, bathing and dressing the child, as well as creativity for educational activities and play
Affidavit Performer
Firefly Legal, Inc.
02.2009 - 12.2010
- Team player for an investigating service in the process of creating, reviewing, and correcting affidavits and closing out files
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Followed all company policies and procedures to deliver quality work.
Administrative Assistant
Island Home Respiratory Care, Inc.
05.2004 - 01.2009
- Provided administrative support to management and staff assisting with daily office needs and general administrative activities for a Home Medical Equipment and Oxygen Company.
- Served as first point of contact for internal and external communication answering phone calls and directing inquiries appropriately
- Assisted with the receiving and delivery of services to physicians and their patients demonstrating professionalism and quality of care
- Maintained confidentiality and professionalism in all interactions fostering a positive work environment
- Indispensable team member helping drive the success of ensuring smooth daily operations and effective communication
Education
High School Diploma -
American Heritage Academy
Fleming Island, FLNo Degree - General Courses
St. John's River Community College
St. Augustine, FLGraduate Certificate - Message Therapy
Florida Metropolitan University
Orange Park, FLSkills
- Organization skills
- Time management
- Telephone skills/Call answering and routing
- File management
- Administrative/Clerical support
- Customer/Client relations
- Mail handling
- Positive and professional
Timeline
Receptionist
Head, Moss, Fulton & Griffin, P.A.
09.2024 - 07.2025
Housewife Stay at Home Mom
Self
01.2011 - 09.2024
Affidavit Performer
Firefly Legal, Inc.
02.2009 - 12.2010
Administrative Assistant
Island Home Respiratory Care, Inc.
05.2004 - 01.2009
High School Diploma -
American Heritage Academy
No Degree - General Courses
St. John's River Community College
Graduate Certificate - Message Therapy
Florida Metropolitan University
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