Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
Erin Langford

Erin Langford

Fresno,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

20
20
years of professional experience

Work History

Front Office Assistant

Stephen Tom DDS Dreamsmiles
06.2009 - 08.2021
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Increased client retention by providing exceptional service while managing check-in and check-out processes.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Private Nanny

Patrick and Allison Connor
02.2004 - 03.2009
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.

Customer Service Representative/Photo Lab Technician

Rite-Aid Pharmacy
03.2001 - 01.2005
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Assist customers using Kiosk for in-store prints
  • Develop film from disposable cameras, perform required tests on equipment to ensure quality of photos
  • Promoted sales and specialty items such as Photo-books and invitations

Education

High School Diploma -

Sierra Valley College
Fresno, CA
05.1992

Skills

  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Complaint resolution
  • Money handling abilities
  • Product Knowledge
  • Professional telephone demeanor

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Front Office Assistant

Stephen Tom DDS Dreamsmiles
06.2009 - 08.2021

Private Nanny

Patrick and Allison Connor
02.2004 - 03.2009

Customer Service Representative/Photo Lab Technician

Rite-Aid Pharmacy
03.2001 - 01.2005

High School Diploma -

Sierra Valley College
Erin Langford