Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Front Office Assistant
Stephen Tom DDS Dreamsmiles
06.2009 - 08.2021
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Responded to inquiries from callers seeking information.
Directed phone inquiries, answered customer questions, and scheduled appointments.
Reviewed and updated customer information in database for accuracy.
Increased client retention by providing exceptional service while managing check-in and check-out processes.
Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Private Nanny
Patrick and Allison Connor
02.2004 - 03.2009
Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
Oversaw household duties such as light housekeeping tasks or running errands when required.
Played games, worked on puzzles, and read books to young children.
Prepared healthy, age-appropriate snacks and meals.
Built positive and nurturing environments to support child social and emotional growth.
Customer Service Representative/Photo Lab Technician
Rite-Aid Pharmacy
03.2001 - 01.2005
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs
Assist customers using Kiosk for in-store prints
Develop film from disposable cameras, perform required tests on equipment to ensure quality of photos
Promoted sales and specialty items such as Photo-books and invitations
Education
High School Diploma -
Sierra Valley College
Fresno, CA
05.1992
Skills
Active Listening
Critical Thinking
Data Entry
Customer Relations
Complaint resolution
Money handling abilities
Product Knowledge
Professional telephone demeanor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Front Office Assistant
Stephen Tom DDS Dreamsmiles
06.2009 - 08.2021
Private Nanny
Patrick and Allison Connor
02.2004 - 03.2009
Customer Service Representative/Photo Lab Technician
Rite-Aid Pharmacy
03.2001 - 01.2005
High School Diploma -
Sierra Valley College
Similar Profiles
Faith CheptumoFaith Cheptumo
Dental Office Manager at Stephen A. Friedman DDSDental Office Manager at Stephen A. Friedman DDS