Erin Lawson
Florence,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Head Teller II
Bank Independent
Killen, AL
12.2022 - Current
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Cross-sold bank products and services to customers.
- Provided customer service by responding to inquiries and resolving complaints.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Conducted periodic audits of branch operations to ensure compliance with established policies.
- Handled daily team scheduling and properly staffed shifts.
Relationship Banker
Bank Independent
Florence, AL
10.2021 - 12.2022
- Worked with clients to address and respond to client and partnership management issues
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database
- Backed up teller team by handling needs of new and existing customers at main counter
- Presented new and additional products and services to existing customers
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Team Lead
Bank Independent
Florence, AL
07.2019 - 10.2021
- Coached new team members on service techniques and provided scoring through quality assurance program
- Resolved customer service issues using company processes and policies and provided updates to customers
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations
- Escalated issues to proper supervisors when standard processes were not effective
- Trained staff on operating procedures and company services.
Customer Service Representative
Bank Independent
Florence, AL
02.2015 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained up-to-date knowledge of product and service changes.
Loan Processor
Bank Independent
Florence, AL
05.2012 - 02.2015
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
- Prepared documents for underwriting by verifying client income, credit reports and other information
- Processed loans within various departments to achieve timely, accurate and fair proceedings
- Coordinated closing process with attorneys, title companies and government clerks.
Teller
Bank Independent
Muscle Shoals, AL
05.2006 - 05.2012
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Maintained friendly and professional customer interactions.
Sales Representative
Rogers's Department Store
Muscle Shoals, AL
04.2002 - 05.2006
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Welcomed customers and provided assistance in locating and purchasing products
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Paralegal Certificate - Paralegal Studies
University of North Alabama
Skills
- Good Telephone Etiquette
- Problem-Solving
- Banking operations knowledge
- Cash Handling
- Organization and Time Management
- Teambuilding
- Training And Coaching
References
References available upon request.
Timeline
Head Teller II
Bank Independent
12.2022 - Current
Relationship Banker
Bank Independent
10.2021 - 12.2022
Customer Service Team Lead
Bank Independent
07.2019 - 10.2021
Customer Service Representative
Bank Independent
02.2015 - 07.2019
Loan Processor
Bank Independent
05.2012 - 02.2015
Teller
Bank Independent
05.2006 - 05.2012
Sales Representative
Rogers's Department Store
04.2002 - 05.2006
Paralegal Certificate - Paralegal Studies
University of North Alabama
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