Erin Leabu
Olmsted Falls,OH
Summary
Highly driven and experience customer service representative, with excellent communication skills. Enthusiastic team player with extensive knowledge in airline industry.
Overview
14
14
years of professional experience
Work History
Crew Scheduler Supervisor
CommutAir United Airlines
North Olmsted, OH
12.2020 - Current
- Started as a crew scheduler and then became a supervisor for the operation to ensure the operations run smoothly each and every day.
- Working as a team for on time departures and arrivals
- Drew upon direct observations and information from standard resources to advise pilots on best courses of action in difficult flight situations.
- Set schedules for 25 staff members by planning and designating shifts and hours.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Coordinate aircraft schedules accordingly to crew availability
- Mechanical requirements, weather, and government regulations
- Advising crew or appropriate personnel of potential delays or cancellations
- Knowing of federal aviation regulations and making sure crew members are legal for all flying.
- Increased customer service success rates by quickly resolving issues.
- Kept project on schedule and within budget while serving as project leader.
- Worked on projects to create a new system for the operation.
Flight Attendant
CommutAir United Airlines
Cleveland, OH
06.2011 - 07.2013
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Server
Delmonico Steakhouse
Independence, Ohio
01.2021 - Current
- Display enthusiasm, and knowledge about each menu, and products
- Promoted items from the menu by guiding guest thru the menu
- Always maintain clean and sanitary work environment
- Train new waiters and floor staff on guest service exceptions, safety
- Answer customer inquiries and resolve issues promptly
- Delivered exceptional, friendly, and fast service
- Ensured high levels of customer satisfaction through excellent
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Server
Ouray, Tellski Ski& Gold resort
Telluride, CO
11.2016 - 10.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
Server Shift Leader
Brickhouse 737
Ouray, CO
06.2016 - 10.2020
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
North Olmsted High School
North Olmsted, OH06.2010
Skills
- Team Management
- Effective Multitasking
- Customer Satisfaction
- Staff Training
- Program Organization
- Administration and Operations
- Customer Relationship Management
- Conflict and Complaint Resolution
- Warm and Friendly
Timeline
Server
Delmonico Steakhouse
01.2021 - Current
Crew Scheduler Supervisor
CommutAir United Airlines
12.2020 - Current
Server
Ouray, Tellski Ski& Gold resort
11.2016 - 10.2020
Server Shift Leader
Brickhouse 737
06.2016 - 10.2020
Flight Attendant
CommutAir United Airlines
06.2011 - 07.2013
High School Diploma -
North Olmsted High School
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