Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Erin Randel

Erin Randel

Orangevale,United States (+1)

Summary

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

6
6
years of professional experience

Work History

Server/Manager/Bartender

Fabians Italian Bistro
Fair Oaks, CA
10.2018 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server/Cocktail Server

Sienna
El Dorado Hills, CA
01.2018 - 10.2018
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Maintained clean and organized bar area.
  • Anticipated guest needs and provided proactive service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Assisted with bartending duties during high-volume shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Administrative Assistant

Brayton Purcell, LLP.
Novato, CA
12.2016 - 12.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Performed research to collect and record industry data.
  • Reviewed case information to place record order requests.
  • Place medical, billing and employment record orders. Followed -up with facilities via phone, fax, and/or email for employment, medical/billing records, pathology, and film requests.
  • Update notes of follow-ups in evidentiary Docs.
  • Prepare various form letters, subpoenas and check and copy service requests.
  • Mail record release authorizations to clients. Performs a variety of clerical tasks including basic word processing, copying, faxing, and data entry.

Education

High School Diploma -

Petaluma High School
Petaluma, CA
06.2001

Skills

  • Food and Beverage Service
  • Conflict and Complaint Resolution
  • Warm and Friendly
  • Able to Lift 30 Pounds
  • Knowledgeable with multiple POS systems
  • CA Certified Food/Alcohol Handler
  • Detail Oriented
  • Team Player
  • Natural Leadership
  • Billing and Payment Processing

Timeline

Server/Manager/Bartender

Fabians Italian Bistro
10.2018 - Current

Server/Cocktail Server

Sienna
01.2018 - 10.2018

Administrative Assistant

Brayton Purcell, LLP.
12.2016 - 12.2017

High School Diploma -

Petaluma High School

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Erin Randel