Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin-Lei Hookano

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Receptionist

Old Republic Title
08.2024 - Current

-Greet clients and visitors, providing a warm and professional first impression.
-Manage phone system, directing calls and taking accurate messages.
-Assist with administrative tasks including data entry, filing, and document preparation.
-Handle incoming and outgoing mail, packages, and deliveries.
-Collaborate with various departments to support daily operations and improve office efficiency.

Bridal Hairstylist

Reveal Hair & Makeup
05.2024 - Current

-Provide bridal hairstyling services for weddings, ensuring a personalized and memorable experience for each client.
-Conduct consultations to understand client preferences and recommend suitable styles.
-Maintain a clean and organized workstation, ensuring all tools and products meet industry standards.

Costumer Service Agent

Pacific Aviation Corporation
03.2024 - 08.2024

-Helping passengers with the check-in process, including ticketing, baggage handling, and issuing boarding passes.
-Offering assistance to passengers with special needs, including elderly travelers, families with children, and individuals with disabilities.
-Communicating with airline staff, security personnel, and other airport departments to ensure efficient operations.
-Adhering to airport safety and security regulations, including checking identification and managing crowd control.

Licensed Cosmetologist

Andaz Wailea Maui Resort
01.2022 - 12.2023

-Met with customers to discuss style preferences and special requirements before treatment.
-Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
-Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.

Education

Cosmetology

IBS School Of Cosmetology & Massage
Kahului
11-2021

High School Diploma -

Lahainaluna High School
Lahaina, HI
05-2019

Skills

  • Customer Service
  • Hospitality
  • Quick Learner
  • Punctual
  • Excellent interpersonal skills

Timeline

Receptionist

Old Republic Title
08.2024 - Current

Bridal Hairstylist

Reveal Hair & Makeup
05.2024 - Current

Costumer Service Agent

Pacific Aviation Corporation
03.2024 - 08.2024

Licensed Cosmetologist

Andaz Wailea Maui Resort
01.2022 - 12.2023

Cosmetology

IBS School Of Cosmetology & Massage

High School Diploma -

Lahainaluna High School
Erin-Lei Hookano