Erin Leporacci
Titusville,FL
Summary
Experience Workforce agent with a Degree in Business Administration and Management looking to expand knowledge in HR and other administrative roles. Experienced in HR, Workforce and Internet Sales Consultant with a demonstrated history of working in the automotive industry. Skilled in Negotiation, Microsoft Word, Sales, Retail, and E-commerce. Strong sales professional with a Bachelor’s Degree focused in Business Administration and Management.
Overview
14
14
years of professional experience
Work History
Workforce Resource Coordinator
Eckler Industries
06.2021 - 12.2022
- Performs Workforce Management reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions
- Monitors enterprise sales and service levels via the Five9 and eWFM real time adherence applications
- Identifies issues, develops, coordinates and implements mitigation strategies to re-balance resources to meet Enterprise Service Levels
- Reports to appropriate parties
- Compiles, enters data, and interprets departmental statistical data
- Extracts data from eWFM and
- Symposium to produce ad hoc reports or other required output documents and reviews said documents for content and accuracy
- Administers vacation time for agents and updates all timekeeping in the Paychecks system
- Updates information in the eWFM scheduling system, performs analysis to determine impact to available resources for the day, strategizes solutions to meet goals, and communicates the situation and actions taken information to key leaders
- Was laid off due to company merger
CSR - Customer Service Representative
Eckler Industries
06.2021 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Title Clerk
Boniface Hiers Automotive Group
08.2018 - 09.2020
- Process documents for state registration, fill out the proper paperwork and ensure that tax and title documents are all completed
- Also processed all wholesaled vehicles for Kia dealership.
- Received and processed paperwork for titles, new license plates and renewals.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Maintained control log of vehicle certificates of origin and titles, using Title Tech.
- Entered title and vehicle information into database.
- Contacted FL Motor Vehicle Department to determine status of pending titles.
- Communicated with customers to resolve common title issues.
- Collected taxes and fees, submitted payments and issued receipts.
- Assisted with preparation and submission of affidavits, deeds and other records for land purchases.
Internet Sales Consultant
Boniface Hiers - Chrysler
09.2015 - 08.2018
- Manage daily calendar and set day to day client appointments; sell vehicles online and by telephone
- Provide lease and financing quotes to potential customers
- Managed financial tracking, inventory coordination and social media marketing.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Internet Sales Consultant
Patriot Subaru
08.2014 - 12.2014
- Manage daily calendar and set day to day client appointments; sell vehicles online and by telephone
- Provide lease and financing quotes to potential customers.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Managed financial tracking, inventory coordination and social media marketing.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
Internet Sales Consultant
Tasca Nissan
08.2013 - 08.2014
- Managed daily calendar and set day to day client appointments; sold vehicles online and by telephone;
- Averaged 70 calls per day to potential customers; Interacted with customers via chat, email, telephone to answer inquiries about vehicle availability, pricing and options
- Would generate on average 20-30 sales per month.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
Store Manager
Quilted Dreams
09.2012 - 02.2013
- Managed customer sales, inventory, daily cash reconciliation; Set up new products on Quickbooks POS.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Crew Member
Burger King
09.2011 - 09.2012
- Provided customer service and operated cash register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported great dining and meal experiences for guests.
Shift Leader
Dunkin Donuts
07.2007 - 09.2011
- Supervised shift up to 8 people at one time, provide customer service and operate cash register.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
Bachelor of Science - Business Administration And Management
Post University
05.2018
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Community College of Rhode Island
2013
Skills
- Notary
- Live Chat
- Word Processing
- Front Desk
- Customer Service
- Typing
- Title Processing
- E-Commerce
- Calendar Management
- Time management
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Office
- Recruiting
- Human resources
- Administrative experience
- Microsoft Outlook
- Management
- Talent Acquisition
- Employee Orientation
- Workforce management
- Analytics
- Certifications and Licenses
- Certified Notary Public
- Driver's License
- Industry-Specific HR Regulations
- Management Consulting
- Affirmative Action Guidelines
- Procedures Compliance
- Policy and Procedure Writing
- Harassment Investigation
Additional Information
- Willing to relocate to: Brevard County, FL, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Workforce Resource Coordinator
Eckler Industries
06.2021 - 12.2022
CSR - Customer Service Representative
Eckler Industries
06.2021 - 10.2021
Title Clerk
Boniface Hiers Automotive Group
08.2018 - 09.2020
Internet Sales Consultant
Boniface Hiers - Chrysler
09.2015 - 08.2018
Internet Sales Consultant
Patriot Subaru
08.2014 - 12.2014
Internet Sales Consultant
Tasca Nissan
08.2013 - 08.2014
Store Manager
Quilted Dreams
09.2012 - 02.2013
Crew Member
Burger King
09.2011 - 09.2012
Shift Leader
Dunkin Donuts
07.2007 - 09.2011
Bachelor of Science - Business Administration And Management
Post University
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Community College of Rhode Island
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