Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erin Ley

Green Cove Springs,FL

Summary

Dynamic professional with a proven track record at Ameriforce, enhancing operational efficiency and customer satisfaction. Leveraged strong mathematical skills and adaptability to change, achieving significant business growth. Excelled in customer service, fostering loyalty and exceeding sales targets through strategic planning and relationship building. Professional with experience in management roles, prepared to drive organizational success. Known for strong team collaboration and adaptability to changing needs. Skilled in strategic planning, and process optimization. Valued for reliability, problem-solving abilities, and results-driven approach.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Casino Dealer

Oxford Downs, Daytona Beach RCC, BestBet
12.2007 - 09.2024
  • Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Increased table game efficiency with effective chip handling and accurate card dealing techniques.
  • Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
  • Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
  • Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
  • Maintained a secure gaming environment through consistent surveillance, identifying potential cheating or irregularities in gameplay.
  • Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
  • Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes.
  • Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.

Assistant Branch Manager

Ameriforce
02.2004 - 11.2007
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
  • Consulted customers to boost product sales and services.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Education

Associate of Science - Nursing

Fortis College - Orange Park
Orange Park, FL
01.2017

Skills

  • Strong mathematical skills

  • Speech Clarity

  • Casino equipment maintenance

  • Adaptability to Change

  • Excellent customer service

Certification

  • OSHA Certified
  • CPR/AED Certification

Timeline

Casino Dealer

Oxford Downs, Daytona Beach RCC, BestBet
12.2007 - 09.2024

Assistant Branch Manager

Ameriforce
02.2004 - 11.2007

Associate of Science - Nursing

Fortis College - Orange Park

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Erin Ley