Summary
Skills
Timeline
Overview
Work History
Work Availability
Education
Quote
Hi, I’m

Erin Light Stewart

Alexandria,VA

Summary

Seasoned Experience Designer & Strategist with more than 15 years related experience delivering remarkable client results in commercial and government environments. Lead enhancements to employee, customer, and user experiences, positively contributing organizational strategic advancement. Proven skills in facilitation; quantitative and qualitative data collection and analysis; improving organizational efficiencies; managing both creatives and product development and implementation; requirements gathering, analysis and deployment; strategy, stakeholder management; communication; team-building and development. Recognized for a strong ability to translate complex information and data into non-technical, relatable language for a variety of audiences, as well as the ability to facilitate high- pressure, high- stakes situations with diplomacy and bring cohesion among varied teams, resulting in high quality outcomes.

Skills

  • Design Thinking Strategies
  • Qualitative & Quantitative Data Gathering
  • Data Analytics
  • Facilitation
  • Program/Project Management
  • Process Improvement
  • Requirements Development & Gathering
  • Team Building & Development
  • Client Management
  • Creative Process Management
  • Cross-Functional Team Collaboration
  • Certifications: UX Strategist, Agile PMP, Design Thinking, Facilitation

Timeline

Experience Strategist
Booz Allen
01.2016 - Current
Director, Creative & Interactive Services
Throughline
11.2010 - 01.2016
Marketing & Communications Manager
Consultant
01.2008 - 01.2010
Marketing Programs Manager
Amadeus IT Group
01.2006 - 01.2008
Senior Marketing Communications Manager
Vacation.com
01.2001 - 01.2006
University of Miami
Bachelor of Arts from History, Education, Political Science

Overview

23
years of professional experience

Work History

Booz Allen

Experience Strategist
01.2016 - Current

Job overview

  • Using qualitative and quantitative data and analysis provide insight to leaders for refinement and delivery of organizational strategic goals
  • Implemented Design thinking and HCD approaches to gather sentiment and Analyzed user feedback to recommend and implemented digital changes
  • Identify key data points contributing to employee retention and attrition, work with leader and teams to identify and develop relevant strategies for employee retention and experience enhancements, reducing YoY attrition
  • Brainstormed with peers and other members of design team to determine enhancements and product features
  • Monitored and evaluated website analytics to identify trends and opportunities for improvement
  • Supported multi-discipline teams to provide design solutions which balanced customer requirements for performance and cost
  • Successful implementation and and delivery of large scale government IT modernization effort

Throughline

Director, Creative & Interactive Services
11.2010 - 01.2016

Job overview

  • Supported CIO mission and strategy through lifecycle management of all IT projects from evaluation of proposals and contracts to requirements gathering and prioritization to client hand-off and delivery
  • Managed team of 14 local and remote staff of consists of traditional media designers, web-based designers, developers and strategists, in addition to multiple contract resources
  • Projects included development and initial deployment of geo-location inventory tool; strategic recommendations, requirements gathering, front and back end site updates and development as well as strategic roadmapping
  • Capabilities Integration interactive information site; requirements, front and backend development interactive annual report and dashboard
  • Oversaw the organization's IT and creative strategies product/project lifecycle input, workflow management, resourcing, oversight, and resourcing of the overall project teams
  • Established best practices and processes for various cross-functional operations and activities including weekly all-staff, account leads, production, pipeline, and lessons-learned meetings
  • Managed daily operations while overseeing multiple locations to foster increased productivity

Consultant

Marketing & Communications Manager
01.2008 - 01.2010

Job overview

  • Provided long-term marketing, communications and product marketing support to various non-profit and private organizations
  • Supported key stakeholders and leadership, by leading web redesign and user testing efforts resulting in new websites, communication systems and style guide, leading to increased funding and expanded marketing reach
  • Conducted market research and Industry benchmarking instrumental in adoption of social and viral marketing activities and platforms to various organizations
  • Introduced data visualization dashboards to make complex data more accessible to stakeholders

Amadeus IT Group

Marketing Programs Manager
01.2006 - 01.2008

Job overview

  • Aligned strategy and goals of conflicting key stakeholders at local and international levels (including the acting CEO, VPs of Product Development and NA Sales), to successfully relaunch the Online Corporate Travel Management tool for Fortune 500 prospects and clients, realigned brand messaging and product positioning
  • Worked closely with Product Development teams in US and Nice (FR) to align previously disparate and uncooperative Marketing, Sales, and Product Development teams, streamlining Sales and Customer product delivery timelines

Vacation.com

Senior Marketing Communications Manager
01.2001 - 01.2006

Job overview

  • Led all internal, external, and events marketing and communications efforts, resulting industry leading turn-key direct marketing and e-commerce programs, increasing revenue 15% year one and 47% years two and three; alteration of annual conference format to introduce interactive capabilities resulting in 27% increase in sponsorship
  • Managed key business model operations and marketing strategy changes through B2B and B2C relationship and market research panels, resulting in shorter production cycles and increased impressions
Availability
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Education

University of Miami
FL

Bachelor of Arts from History, Education, Political Science

University Overview

Quote

Go slow so you can go fast! Its only a failure if you dont learn anything from the experience. Ask the question! because someone else is thinking it too, and is afraid to ask.

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Erin Light Stewart