Erin Lipinski
Stillwater,MN
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Capable of working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
19
19
years of professional experience
Work History
Server/Bartender/Assistant Manager
Mystic Lake Hotel and Casino -Meadows Bar and Grill
11.2014 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Administrator
LaSalle Heating And Air Conditioning
06.2021 - 03.2023
- Collected, validated and distributed information to employees.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Aided colleagues, managers and customers through regular communication and assistance.
- Generated reports to suggest corrective actions and process improvements.
- Managed company schedule to coordinate calendar and arrange travel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Maintained personnel records and updated internal databases to support document management.
ERS
Sunbelt Rentals
07.2020 - 05.2021
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Entered sales orders data into Wynne system and updated customer contacts, and job development information to keep records current.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Received and routed business correspondence to correct departments and staff members.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Administrative Assistant
Crystal Lake Automotive
08.2015 - 02.2020
- Managed 10-line phone system
- Customer service with customers, vendors, insurance companies
- Set up files for incoming customers
- Assign work for technicians
- Bill out insurance companies
- Finalize paperwork with customers
- Know all insurance companies guidelines and policies
- Order food for meetings
- Order supplies
- Collect back payments from insurance companies
- Apply payment to files
- Organize employee events
- Greet customers for company, Hertz, State Farm, Only One Auto Glass
- Help with parts return
Server/Service Coach/Manager
TJ Hooligans
08.2010 - 01.2015
- Effective management of orders and cash/credit transactions
- Cleaning, tracking and ordering of supplies, food and alcohol
- Promotion of events and specials
- Customer service with kitchen staff and patrons
- Organize data
- Customize menus and table tents
- Check costs regularly
- Provided coaching and mentoring to employees
- Established and maintained quality control standards
- Built and maintained professional relationships with vendors and suppliers
Infant Teacher
KinderCare
09.2004 - 04.2011
- Excellent knowledge of infant development, educational and health needs
- Responsible for daily management of assigned infants
- Communication of growth with both parents and supervisors
- Reporting information regarding care and safety of infants
Education
High School Diploma -
Okoboji High School
Milford, IA05.2002
Some College (No Degree) - Accounting
Rasmussen College
OnlineSkills
- Office administration
- Restocking supplies
- Meeting arrangements
- Customer and client relations
- Multi-line phone proficiency
- Filing assistance
- Punctual
- Customer service-oriented
- Policy and procedure modification
- Memorization and recall
- Personable and outgoing
Timeline
Administrator
LaSalle Heating And Air Conditioning
06.2021 - 03.2023
ERS
Sunbelt Rentals
07.2020 - 05.2021
Administrative Assistant
Crystal Lake Automotive
08.2015 - 02.2020
Server/Bartender/Assistant Manager
Mystic Lake Hotel and Casino -Meadows Bar and Grill
11.2014 - Current
Server/Service Coach/Manager
TJ Hooligans
08.2010 - 01.2015
Infant Teacher
KinderCare
09.2004 - 04.2011
High School Diploma -
Okoboji High School
Some College (No Degree) - Accounting
Rasmussen College
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