Erin L Kearney
Fort Walton Beach
Summary
Knowledgeable in healthcare administration with background in clinical review and passionate about patient care. Adaptable to changing organizational needs and focused on collaborative success. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Admissions and Marketing Director
The Manor At Bluewater Bay
02.2025 - 10.2025
- Reviewed extensive clinical documentation for dozens of patients weekly to evaluate patient placement needs post-hospitalization
- Communicated with health insurance companies to obtain pre-authorization and reauthorization for skilled nursing services
- Worked closely with case managers and patient families to secure patient placement
- Performed clinical bedside evaluations to access patient placement needs
- Multidisciplinary collaboration meetings held daily with directors of every department to optimize patient care and resources
- Maintained involvement in the community, building relationships within the market
- Refined online presence through community advertising, content marketing, and social media strategies
Server, Trainer
Lucy Buffett’s Lulu’s
02.2019 - 02.2025
- Served as a customer service expert, consistently delivering friendly and attentive food and beverage service to ensure a positive dining experience for all customers
- Leveraged strong social skills and charisma to effectively promote new drinks and menu items, yielding in a 10% increase in promotional sales in the 2nd and 3rd quarter of 2023
- Proactively sought out and addressed customer feedback, resolving complaints independently and escalating to management when necessary
- Successfully enforced safety standards and trained new and existing staff on compliance, leading to a significant reduction in safety incidents
- Accurately reconciled and balanced cash register accounts at the end of each shift, resulting in a 0% discrepancy rate
- Effectively managed multiple forms of IT systems, including a point-of-sale system, phone, and printer/copying machine, ensuring smooth operations and minimal downtime
Private In-Home Nanny
08.2018 - 06.2019
- Managed a diverse range of responsibilities as a nanny, including meal preparation, housekeeping, and transportation, while also providing emotional support and guidance to children
- Maintained a well-organized schedule and routine for children, ensuring that all daily tasks and responsibilities were completed efficiently and effectively
- Exhibited reliability and adaptability by seamlessly adjusting to unexpected schedule changes
- Improved the organization of the household, implementing a system for storing and organizing children's toys, clothes, and other belongings, resulting in a more efficient and clutter-free living environment
Barista, Trainer
Starbucks
01.2012 - 01.2018
- Led a comprehensive training program for new employees, covering all aspects of restaurant operations, including food preparation, customer service, and safety procedures, in preparation for a successful grand opening
- Mastered 100 recipes, demonstrating a strong work ethic and commitment to providing excellent customer service
- Thrived in a fast-paced work environment, demonstrating excellent time management and organizational skills, as well as a strong ability to handle multiple tasks and responsibilities simultaneously
- Awarded Employee of the Month in 1st quarter of 2019 for consistently demonstrating a high level of professionalism and providing top-notch customer service to every guest
Education
B.A.S. - Healthcare Administration
University of West Florida
Pensacola, FL12.2023
Skills
- Clinical Knowledge
- EHR/EMR Experience
- Patient Focused
- Flexible in changing environments
- Leadership
- Proficient in MS Word, Excel, Outlook
- Conflict Resolution
- Team Leadership
- Highly Organized
- Excellent Communicator
- Detail-oriented
- Proficient in managing multiple tasks
Timeline
Admissions and Marketing Director
The Manor At Bluewater Bay
02.2025 - 10.2025
Server, Trainer
Lucy Buffett’s Lulu’s
02.2019 - 02.2025
Private In-Home Nanny
08.2018 - 06.2019
Barista, Trainer
Starbucks
01.2012 - 01.2018
B.A.S. - Healthcare Administration
University of West Florida
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