Erin Lobis

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Counted the drawers at the end of the night, both front store and pharmacy, and prepared a deposit for the bank.
• Counted the safe twice a shift to ensure accuracy in the money count.
• Responded to customer questions and concerns
• Made sure the store was following all safety and health regulations.
• Assisted sales associates with their work if they needed help handling an issue.
• Checked in vendors when they arrive with product.
• Took care of and recorded all of the damaged items and sent them back to the company.
• Put product on shelves and make sure that everything is faced correctly.
• Closed the store and locked up at night.
• Delegated work assignments to the other employees.

When I started as a sales associate at CVS, my responsibilities were:

• Stocking shelves and working in the aisles while routinely checking the front of the store to make sure that no customers needed help. (multi-tasking)

• Cashing out customers at the register and handling cash transactions.

• Assisting customers when they have problems with the self check out machine.

• Facing the product on the shelves and making sure each product is where it belongs.

• Changing prices and putting up sale signs.

• Answering the phone.

• Taking passport photos and packaging photo orders.

• Processing returns and handling basic customer service issues.

• Answered inbound calls to handle various concerns, set appointments and close sales
• Handled customer inquiries and suggestions courteously and professionally
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
• I was awarded Brand Ambassador and recognized for my customer service skills
• Answered constant flow of customer calls with minimal wait times
• Updated account information to maintain customer records
• Answered customer telephone calls promptly to avoid on-hold wait times
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
• Investigated and resolved customer inquiries and complaints quickly
• Educated customers about billing, payment processing and support policies and procedures
• Updating and correcting customer's information in our database

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
• Built relationships with customers to encourage repeat business
• Managed returns, exchanges and refunds in accordance with store policy
• I was awarded Employee of the Month numerous times and recognized for my customer service skills as well as my ability to build brand loyalty
• I also helped new employees by allowing them to 'shadow' me during my shift, and learn our basic responsibilities of the job
• Answered customer questions about sizing, accessories, and merchandise care
• Prepared merchandise for sales floor by pricing or tagging
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations
• Helped customers locate products and checked store system for merchandise at other sites
• Provided positive first impressions to welcome existing, new, and potential customers

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
• Built relationships with customers to encourage repeat business
• Managed returns, exchanges and refunds in accordance with store policy
• I would make sure that all of the clothes on display were neatly folded and organized, as well as making sure new merchandise was processed correctly and got out to the sales floor in a timely manner
• Helped customers locate products and checked store system for merchandise at other sites
• Prepared merchandise for sales floor by pricing or tagging
• Answered customer questions about sizing, accessories, and merchandise care
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
• Educated clients on current promotional offerings and products using persuasive selling tactics
• Assessed customer needs and utilized suggestive selling techniques to drive sales
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rate
• Handled issues professionally to company standards