Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Lockett

University Park,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Monitoring Supervisor

Stanley Black & Decker
06.2019 - 05.2024
  • Responsible for managing day to fay operations of the 24/7/365 monitoring team by shift.
  • Perform duties in accordance with Stanley Security Core Values, including supporting and enforcing company policies, staffing, retention, employee engagement, and employee training and development.
  • Responsible for Shift Supervision and coaching of Monitoring Team Members.
  • Work closely with Monitoring Teams to maintain outstanding Customer Service levels and Central Station Service levels as assigned by the Operations Team.
  • Additional duties as assigned by Monitoring Leadership Team.

Monitoring Specialist II

Stanley Black & Decker
02.2015 - 06.2019
  • Monitor and respond to alarms using on screen instructions in accordance with procedures.
  • Place outgoing calls to verify alarms.
  • Dispatched the proper authorities and notified the responsible parties.
  • Accurately document alarm activities, responses and telephone conversations.
  • Answered and evaluated incoming calls and determine the appropriate actions.
  • Make quick sound decisions and react positively under stressful conditions.
  • Remember details and apply them in emergency situations.
  • Report nuisance and/or faulty equipment by issuing service tickets.
  • Trained employees in new queues and also answered any questions that they may have.

Monitoring Specialist

Masterson Staffing Solutions
12.2014 - 02.2015
  • Monitor and respond to alarms using on screen instructions in accordance with procedures.
  • Place outgoing calls to verify alarms.
  • Dispatch the proper authorities and notify responsible parties.
  • Remember details and apply the in emergency situations.
  • Answer and evaluates incoming calls and determine the appropriate action.
  • Report nuisance and/or faulty equipment by issuing service tickets.
  • Other duties as assigned.

Monitoring Specialist

Aerotek
07.2014 - 12.2014
  • Monitor and respond to alarms using on screen instructions in accordance with procedures.
  • Place outgoing calls to verify alarms.
  • Dispatch the proper authorities and notify the responsible parties.
  • Remember details and apply them in emergency situations.
  • Answers and evaluates incoming calls and determine the appropriate action.
  • Report nuisance and/or faulty equipment by issuing service tickets.
  • Other duties as assigned.

In-Store Bank Supervisor

TCF National Bank
01.2012 - 02.2014
  • Shared overall responsibility for branch sales goal attainment with management team.
  • Motivate staff, develop in-branch contest, communicate corporate sales incentive programs.
  • Initiate sales to achieve targeted production goals.
  • Coach, train, provide work direction and communicate feedback to branch staff.
  • Assisted in the recruitment and hiring of personnel.
  • Developed and maintained appropriate performance tracking and communicate performance issues.
  • Provide input to formal performance appraisals and/or prepare and deliver appraisal.
  • Recommend or initiate disciplinary action as necessary.
  • Serve as a resource to all branch personnel when dealing with difficult situations and transactions.
  • Utilize all available sources to resolve problems.
  • Ensure branch personnel was trained in policies and procedures, federal and state laws.
  • Maintain audit compliance.
  • Adhere to audit controls to consistently achieve satisfactory audit ratings.
  • Maintain security measures and vault requirements established by management.
  • Ensure personnel followed ID guidelines, protecting customer privacy and reduce exposure to losses.
  • Schedule staff as necessary to meet customer service needs while minimizing compensation expenses.
  • Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.
  • Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues.

Warehouse Clerk

Doherty Staffing
03.2011 - 06.2011
  • Assisted shipping and receiving, unloading trucks, checking in text books, and distributing to other associates for processing.
  • Sort or place material on shelves according to predetermined sequence such as type, color, or product code.
  • Open bales, crates, and other containers.
  • Mark material with identifying information using appropriate method.
  • Sweep, dust, mop, and organize warehouse and work area for orderliness at all times.
  • Wear the proper safety equipment.

Shop Back / Cashier

Ultra Foods
04.2010 - 01.2011
  • Responsible for returning all unwanted items by customers back to store shelves and freezers.
  • Assisted customers waiting for checkout.
  • Requested price check, honored appropriate coupons, collected payments and gave change as appropriate.
  • Counted contents of drawer before and at the end of each shift.
  • Bagged groceries as needed.
  • Cleaned bathrooms and kept store tidy.


Store Manager

Foot Locker, Inc.
04.2000 - 01.2010
  • Completes store operational requirements by scheduling and assigning employees, following up on work results.
  • Maintains store staff results by coaching, counseling, disciplining employees, planning, monitoring, and praising job results.
  • Markets merchandise by studying advertising, sale promotions, and display plans.
  • Secures merchandise by implementing security devices and measures.
  • Complete sales objectives.
  • Executed all handling of cash as per company directives.
  • Provided excellent customer service skills to internal and external customers.

Delivery Driver

Auto Zone Auto Parts
01.2006 - 06.2007
  • Drive company vehicle to deliver parts and products to customers and picked up customers returns.
  • Maintain all necessary documents, such as daily trip sheets, driver log book, driver return slips, mileage logs, etc.
  • Responsible for payments collected on daily deliveries.
  • Project a professional and personable image to maintain good customer relations.
  • Report vehicle maintenance needs immediately to store manager.
  • Drive safely and defensively, adhering to all company safety standards.

Assistant Manager of Operations

General Cinema
04.1999 - 11.2000
  • Managed by walking the floor.
  • Performed daily opening and closing operational procedures.
  • Ensured proper staffing of each area of the theatre.
  • Provided excellent customer service.
  • Balanced all cash drawers and vault at end of shifts.
  • Made out schedules for employees and provided assistance at service desk when needed.
  • Delegated all floor activities to proper staff.
  • Worked Box Office and Concessions when needed.

Security Guard

Initial Security
10.1998 - 04.1999
  • Patrolled grounds to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
  • Answer alarms and investigate disturbances.
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against and maintain security of premises.
  • Write reports of daily activities and irregularities.
  • Answered telephone calls to take messages, answered questions, and provided information during non business hours.
  • Warn persons of rule infractions or violations, and apprehend or evict persons from premises when necessary.

Education

Associate of Applied Science - Surgical Technology

High Tech Institute
Brooklyn Park, MN
05.2003

Certified Security Officer Training

The Security Training Center
Chicago, IL
10.1999

Checkpoint Security Screener

Allied Barton Security
Chicago, IL
11.1998

GED -

Olive Harvey College
Chicago, IL
09.1997

Skills

  • Customer Service
  • Friendly, Positive Attitude
  • Dependable and Responsible
  • Flexible and Adaptable
  • Organization and Time Management
  • Attention to Detail and Critical Thinking
  • Excellent Communication
  • Computer Skills
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Multitasking Abilities
  • Decision Making and Problem Resolution

Timeline

Monitoring Supervisor

Stanley Black & Decker
06.2019 - 05.2024

Monitoring Specialist II

Stanley Black & Decker
02.2015 - 06.2019

Monitoring Specialist

Masterson Staffing Solutions
12.2014 - 02.2015

Monitoring Specialist

Aerotek
07.2014 - 12.2014

In-Store Bank Supervisor

TCF National Bank
01.2012 - 02.2014

Warehouse Clerk

Doherty Staffing
03.2011 - 06.2011

Shop Back / Cashier

Ultra Foods
04.2010 - 01.2011

Delivery Driver

Auto Zone Auto Parts
01.2006 - 06.2007

Store Manager

Foot Locker, Inc.
04.2000 - 01.2010

Assistant Manager of Operations

General Cinema
04.1999 - 11.2000

Security Guard

Initial Security
10.1998 - 04.1999

Associate of Applied Science - Surgical Technology

High Tech Institute

Certified Security Officer Training

The Security Training Center

Checkpoint Security Screener

Allied Barton Security

GED -

Olive Harvey College

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Erin Lockett