Erin Long
Cypress,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Bartender
World Of Beer
02.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
Server, Supervisor
Landry’s Saltgrass
08.2023 - 03.2024
- Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and beverages
- Consistently achieved above 18% charge tip percentage
- Serve as a single point contact for other staff members using variety of communication channels including phone calls, text messages, and the HotSchedules online platform
- Assisted other employees to achieve maximum efficiency during peak attendance times
- Promoted to trainer within the first month of employment
- This involves overseeing and coaching other newly employed servers
- Used OpenTable to manage reservations and improve seating arrangements in the bar.
Bartender, Server
Landry’s Rainforest Cafe
01.2022 - 01.2023
- Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly with a positive attitude
- Managed orders and accompanied financial transactions
- Knowledgeably recommended menu items based on customer needs and preferences
- Negotiated and resolved customer concerns
- Ensured cleanliness of the dining area throughout the day.
- Supported needs of 17- person wait staff who attended to specific needs of countless customers daily for a high volume restaurant with social relevancy and intentionality.
Bartender
Bar Louie
01.2021 - 01.2022
- Built rapport with guests, offered tastings of beers, and delivered drinks within minutes of getting a drink order
- Ensured all guests felt welcomed and were given professional and gracious service
- Handled the money drawer, getting servers their tips for the day
- Maintained up-to-date knowledge of inventory, and accurately directed sales associates toward what the store would need on the following liquor orders
- Ensured optimal temperature for all alcohol storage
- Trained new bar staff to deliver an exceptional dining experience to every guest
- Managed close out processes for the bar
- Double-checked any discrepancies between receipts and the POS systems.
Server
Renshaw Lounge
01.2017 - 01.2020
- Established relationships with new guests, and ensured an optimal experience for each individual
- Sold promotional items as well as daily specials to increase check average
- Prepared and served all alcoholic and nonalcoholic beverages in six minutes
- Leveraged multitasking and customer service skills in a fast-paced environment while delivering exceptional service to each guest.
Education
Southern New Hampshire University
Online05.2025
Associate of Science -
Oakland Community College
Auburn Hills06.2019
Skills
- Menu Memorization
- Basic accounting
- Suggestive Selling
- Beverage Preparation
- Payment Processing
- Handling Difficult Customers
- Organizational ability
Timeline
Bartender
World Of Beer
02.2024 - Current
Server, Supervisor
Landry’s Saltgrass
08.2023 - 03.2024
Bartender, Server
Landry’s Rainforest Cafe
01.2022 - 01.2023
Bartender
Bar Louie
01.2021 - 01.2022
Server
Renshaw Lounge
01.2017 - 01.2020
Southern New Hampshire University
Associate of Science -
Oakland Community College
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