Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Erin Longcor

Elkhart

Summary

Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Property Manager

CYM Living
11.2024 - Current
  • Oversaw daily operations of property portfolio, ensuring adherence to policies and procedures.
  • Developed and implemented maintenance schedules to enhance property condition and tenant satisfaction.
  • Managed tenant relations, addressing concerns and facilitating communication for improved community engagement.
  • Streamlined leasing processes, enhancing efficiency in tenant onboarding and documentation management.
  • Analyzed market trends to inform strategic decisions regarding rental pricing and property enhancements.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

Customer Experience Coordinator

T.J. Maxx
11.2022 - Current
  • Led initiatives to refine in-store experiences, resulting in increased customer loyalty and retention rates.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Facilitated communication between departments to streamline operational efficiency and response times.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Developed strong relationships with key clients, fostering loyalty and enhancing brand reputation.

Property Manager

Legacy Varin Property Management, LLC
06.2020 - 07.2024
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.

Property Manager

Zidan Management Group
02.2014 - 06.2020
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Enhanced security measures, significantly reducing incidents on property premises.
  • Kept properties in compliance with local, state, and federal regulations.
  • Communicated effectively with owners, residents, and on-site associates.
  • Trained and mentored junior staff on property management best practices and customer service excellence.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

Assistant Restaurant Manager/Bartender

Buffalo Wild Wings
05.2008 - 04.2013
  • Resolved customer complaints swiftly to enhance satisfaction and retention rates.
  • Implemented inventory management strategies to reduce waste and optimize stock levels.
  • Trained and mentored team members on service standards and operational procedures.
  • Coordinated daily operations to ensure high-quality customer experiences and service efficiency.
  • Fostered a collaborative team environment, enhancing morale and reducing turnover rates.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Managed team of up to 50 restaurant staff, maintaining exceptional customer service and quality standards.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.

Education

No Degree - Theater Arts

Indiana University of South Bend
South Bend, IN

No Degree - Nursing

Ivy Tech Community College
South Bend, IN

Skills

  • Property management
  • Property inspections
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Eviction procedures
  • Maintenance scheduling

Accomplishments

  • Increased occupancy rates from 0% to 100% in 9 months.
  • Oversaw multiple residential family properties totaling over 260 individual units.

Certification

  • Certified Property Manager, Legacy Varin Property Management - December 2021

Timeline

Property Manager

CYM Living
11.2024 - Current

Customer Experience Coordinator

T.J. Maxx
11.2022 - Current

Property Manager

Legacy Varin Property Management, LLC
06.2020 - 07.2024

Property Manager

Zidan Management Group
02.2014 - 06.2020

Assistant Restaurant Manager/Bartender

Buffalo Wild Wings
05.2008 - 04.2013

No Degree - Theater Arts

Indiana University of South Bend

No Degree - Nursing

Ivy Tech Community College

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Erin Longcor