Erin Lovelady
Douglasville,GA
Summary
- Sales service/ Retail
- Ability to multi-task when needed
- Always show a positive personality/energy
- Outgoing when needed, but know how to maintain character
- Dedicated/motivated
- Ability to help customers find what best fits them
- Learn quickly and exceed
- Passionate about helping customers
- Cash handling, handle payroll functions, customer service, solving customers issues in a peaceful manner
- Excellent organizational and administrative skills, merchandising, handle ALL store functions/tasks
- Outbound calls, set appointments for a tech to come out and install services, Meet Quotas/Deadlines, have customers switch or bundle their services etc.
- Inbound/Outbound calls, Set Appointments, Follow up with leads, Remind customers about short survey after purchasing a vehicle, customer service skills, paysheets/Payroll for department, Follow up with Lost deals/Be Backs etc.
Overview
14
14
years of professional experience
Work History
Store Manager
TitleMax Loan/Pawn
11.2023 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Handled all payroll functions with GM
- Full walk -around appraisals
Service Lead
Asbury Automotive Group Corp.
02.2022 - 11.2023
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Improved workflow management by introducing time-saving tools and techniques that boosted employee productivity.
- Handled Inbound/Outbound calls in call queue
Client Engagement Manager
Office Max
03.2018 - 01.2022
- Identified new business opportunities through proactive networking and relationship-building activities.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Coached team members on best practices for building strong rapport with clients, enhancing overall engagement quality.
- Ensuring all employees meet weekly, monthly rewards quota.
- One on one performance coaching
- Greet and assist all customers walking in the door.
BDC Internet Representative/ Sales
Jenkins Auto/Thornton Road Hyundai
04.2018 - 12.2018
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Set appointments for potential buyers
- Call backs/ Buy backs- get the deal back in the store
- Follow up with customers for customer service surveys
- Sale vehicles
Operational Supervisor/SMIT/Store Manager
CVS Pharmacy
06.2014 - 12.2018
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Reinforced company values through leading by example, maintaining integrity while achieving business objectives.
- Daily operational functions Open/Close store procedures , Morning Huddles, daily reports, deposits,
- Train/ coach all new hires
- Load/ Unload truck
- Delegate tasks to Co-workers
- Help out with pharmacy
Sales Rep. for Comcast
Empereon/ Constar Teller Marketing
05.2011 - 05.2014
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Volunteer
Sun Grove Resort
02.2011 - 05.2011
- Volunteered Helping Residence
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Teacher Helper
Comforting Minds Learning Center
01.2010 - 04.2010
- Helped prepare after school meals, and watched young children
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
Education
BBA - Online- Business Management/ Administration
Kaplan University
Davenport, IA05.2018
High School Diploma -
Student Choice High School
Peoria, AZ05.2011
Liberty High School
Peoria, AZ01.2011
Douglas County High School
Douglasville, GA01.2009
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Passionate about helping people
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Goals and performance
- Team motivation
- Dedicated
- Holds self accountable for all actions
- Always show positive behaviors
References
Available upon request
Timeline
Store Manager
TitleMax Loan/Pawn
11.2023 - 03.2024
Service Lead
Asbury Automotive Group Corp.
02.2022 - 11.2023
BDC Internet Representative/ Sales
Jenkins Auto/Thornton Road Hyundai
04.2018 - 12.2018
Client Engagement Manager
Office Max
03.2018 - 01.2022
Operational Supervisor/SMIT/Store Manager
CVS Pharmacy
06.2014 - 12.2018
Sales Rep. for Comcast
Empereon/ Constar Teller Marketing
05.2011 - 05.2014
Volunteer
Sun Grove Resort
02.2011 - 05.2011
Teacher Helper
Comforting Minds Learning Center
01.2010 - 04.2010
BBA - Online- Business Management/ Administration
Kaplan University
High School Diploma -
Student Choice High School
Liberty High School
Douglas County High School
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