Erin Luebke
Summary
To provide competent, efficient, and friendly service to company and client alike
Results-oriented Scheduling Specialist adept at working under tight deadlines and demanding objectives. Highly efficient, accurate, and driven. Offering over three years' experience in home health.
Overview
17
17
years of professional experience
Work History
Scheduling Specialist
Mississippi Home Care
01.2024 - Current
- Established rapport with callers to build loyalty and support retention goals.
- Provided detailed information about available services and requirements.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Called customers to coordinate schedules and set appointments.
- Documented calls and appointments using HOMECARE HOMEBASE.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Documented calls and appointments using HOME CARE HOMEBASE.
Scheduling Specialist
VITAL CARING GROUP
06.2022 - 01.2024
- Established rapport with callers to build loyalty and support retention goals.
- Provided detailed information about available services and requirements.
- Acted as first point of contact and set appointments for prospective clients.
- Called customers to coordinate schedules and set appointments.
- Documented calls and appointments using HOMECARE HOMEBASE.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Tracked important information in HOMECARE HOMEBASE spreadsheets and ran reports or generated graphs using data.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
Utilization Review
Lallie Kemp Medical Center
06.2020 - Current
- Company Overview:
- NCQA Accredited Facility
- Coordinate with local and out of state health plans to obtain prior authorizations for facility-wide order sets, including Inpatient and Outpatient Admissions, Radiology, Cardiology, Surgery, Chemotherapy, Prescribed Medications, etc.
- Maintain up to date knowledge of CMS Guidelines and accurately apply them to all appropriate orders
- Assist providers in determining appropriate patient admission status via the Interqual system, both on-campus and remotely
- Navigate claim disputes with health plans in a courteous and professional manner
- Secure all patient health and personal information per HIPPA standards
- Communicate with providers on appropriate medical diagnoses versus ordered services
- Obtain patient signatures and properly document all Medicare forms regarding inpatient versus outpatient hospital stays
- Perform follow up calls to patients recently discharged from hospital admissions
- Attend care team meetings regarding patients' plan of care and projected length of stay
- Submit all requested clinical information to health plans in a neat and timely fashion
- NCQA Accredited Facility
Clinic Nurse
Lallie Kemp Medical Center
07.2019 - 06.2020
- Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, treating bedsores, giving enemas or douches, rubbing with alcohol, massaging, or performing catheterizations.
- Measure and record patients' vital signs, such as height, weight, temperature, blood pressure, pulse, and respiration.
- Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions.
- Supervise nurses' aides or assistants.
- Make appointments, keep records, or perform other clerical duties in doctors' offices or clinics.
Staff Nurse
The Guest House
06.2017 - 07.2019
- Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
- Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, treating bedsores, giving enemas or douches, rubbing with alcohol, massaging, or performing catheterizations.
- Measure and record patients' vital signs, such as height, weight, temperature, blood pressure, pulse, and respiration.
- Answer patients' calls and determine how to assist them.
- Evaluate nursing intervention outcomes, conferring with other healthcare team members as necessary.
- Help patients with bathing, dressing, maintaining personal hygiene, moving in bed, or standing and walking.
- Supervise nurses' aides or assistants.
- Wash and dress bodies of deceased persons.
- Set up equipment and prepare medical treatment rooms.
Engineman, Petty Officer 3rd Class
United States Navy
11.2007 - 09.2011
- Aligning oil, water and air piping systems.
- Operating diesel generators used to produce electrical power.
- Cleaning, maintaining and testing the ship's main engines, auxiliary boilers and other auxiliary machinery including steering engines, elevators, pumps and more.
- Operating and maintaining water desalination plants.
- Maintaining refrigeration plants, air conditioning systems and galley equipment.
- Repairing and replacing valves, pumps, steam turbines, hydraulic and pneumatic devices, and other equipment.
- Operating and maintaining small boats.
- Keeping and analyzing machinery records and reports.
- Maintaining proper military decorum expected of enlisted servicemen and women.
911 Dispatcher
Pointe Coupee Parish Sheriff’s Office
05.2012 - 02.2015
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
- Question callers to quickly determine their locations and the nature of their emergencies, and determine the appropriate emergency service to dispatch.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Record details of calls, dispatches, and messages.
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Maintain access to, and security of, highly sensitive materials.
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Education
Licensed Practical Nursing -
Delta College oF Arts and Technology
05.2016
Bachelor of Arts (B.A.) - Forensic Psychology
Southern New Hampshire University
11.2021
Skills
- Ability to perform in a high stress work environment
- Teamwork
- Independent work
- Electronic medical records navigation
- Medical terminology comprehension
- Time management
- Organization
- Multitasking
- Deadline adherence
- Documentation skills
- Customer relations skills
- Cross-functional coordination
Timeline
Scheduling Specialist
Mississippi Home Care
01.2024 - Current
Scheduling Specialist
VITAL CARING GROUP
06.2022 - 01.2024
Utilization Review
Lallie Kemp Medical Center
06.2020 - Current
Clinic Nurse
Lallie Kemp Medical Center
07.2019 - 06.2020
Staff Nurse
The Guest House
06.2017 - 07.2019
911 Dispatcher
Pointe Coupee Parish Sheriff’s Office
05.2012 - 02.2015
Engineman, Petty Officer 3rd Class
United States Navy
11.2007 - 09.2011
Bachelor of Arts (B.A.) - Forensic Psychology
Southern New Hampshire University
Licensed Practical Nursing -
Delta College oF Arts and Technology
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