Erin MacDonald

Dynamic professional with extensive experience at Wells Fargo Bank, excelling in customer service and cash handling. Proven ability to enhance client satisfaction through effective communication and empathy. Skilled in fraud prevention and behavior management, consistently fostering positive relationships and achieving operational integrity in high-pressure environments.

• Applied Behavioral Analysis (ABA), Behavior Analyst Certification Board (BACB)
• Adult & Pediatric First Aid/CPR/AED, American Health Care Academy (AHCA)
• Cash Handling and Risk Management, Internal Wells Fargo Training Program

• “Customer Satisfaction Star” recipient, Wells Fargo Branch (e.g., for exceeding monthly service goals and receiving consistent positive customer feedback.)

• Volunteer Caregiver for Individuals with Disabilities
• Community Food Bank Volunteer
• Organizer/Participant in local autism awareness walks and sensory-friendly events

• Dean’s List, Emory University
• Graduated with Honors in Classical Studies
• Completed Wells Fargo Teller Training Program
• Personal finance and budgeting mentorship (e.g., helping friends and family with financial planning)

• Led onboarding support for new Wells Fargo tellers
• Created educational tools and routines for children with autism

• Maintained 100% accuracy in high-volume financial transactions while serving as a trusted Wells Fargo Bank Teller
• Recognized for exceeding monthly customer satisfaction benchmarks through personalized service and attention to detail
• Selected to mentor and support new bank tellers during onboarding, demonstrating leadership and team collaboration
• Completed internal risk management and fraud prevention training to uphold strict compliance standards
• Provided one-on-one behavioral and emotional support to individuals with autism and intellectual disabilities for over 10 years
• Developed customized visual aids, communication tools, and daily routines to promote independence and life skills
• Maintained long-term client and family relationships through trust, empathy, and consistent follow-through
• Demonstrated exceptional resilience and professionalism while transitioning between careers and recovering from health-related challenges
• Created emotional regulation and support resources independently, applying insights from both fields to improve client well-being

• Exceeded Monthly Customer Satisfaction Goals – Wells Fargo
• Maintained 100% Accuracy in Cash Handling for 24 Consecutive Months
• Selected to Mentor New Tellers at Branch Onboarding (Informal Leadership Role)
• Completed Wells Fargo Internal Teller Certification & Risk Awareness Training

• Dean’s List – Emory University
• Honors Graduate – B.A. in Classical Studies
• Senior Thesis on Biblical Archaeology

• 10+ Years of Direct Autism Support and Caregiving
• Created Custom Behavior Plans and Visual Schedules for Clients with Special Needs
• Volunteered Over 200 Hours in Community Support Roles (e.g., food bank, sensory-friendly events)
• Developed Independent Emotional Support Materials for Neurodiverse Children

• Successfully navigated major life transitions while maintaining professional development and community engagement
• Reentered the workforce with renewed focus following significant health recovery
• Developed and implemented original emotional wellness tools for personal and client support
• Built and managed a professional portfolio focused on client needs and creative expression
• Demonstrated adaptability and self-direction in independently leading personal career development in both the special needs field, and in banking.