Erin Mahaffey
Arlington,VA
Summary
Dynamic leader in performance management and recruitment with a focus on contract administration, proficient in overseeing staff performance and strategic workforce planning across diverse locations. Demonstrated success in supervising teams and monitoring contract performance while championing staff development initiatives. Extensive experience spans operations management, high-level administrative support, event coordination, and stakeholder engagement across nonprofit, legal, finance, and corporate sectors. Expertise in human resources combined with strong interpersonal skills drives effective collaboration within government and humanitarian frameworks.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Performance and Development Manager
Zemitek (in support of USAID)
Washington, DC
01.2025 - Current
- Supervise team of 30-70 institutional support contractors within the Bureau for Humanitarian Assistance
- Lead recruitment workstream for the Bureau for Humanitarian Assistance Support Contract (BHASC) with the goal of hiring 300+ staff over five years
- Monitor contract performance and developed improvement plans for performance gaps
- Advise on culture, strategy, pain-points, and appropriate interventions to ensure mission readiness as well as compliance.
- Develop and implement operational systems to increase efficiency and effectiveness across the bureau
- Liaise between BHASC leadership, respective corporate offices, and staff to ensure the uninterrupted flow of relevant information across the contract
- Facilitated growth through effective performance feedback and relevant coaching.
- Collaborate with technical points of contact and other stakeholders to develop staffing plans that both fulfill team needs and support staff development and wellbeing
- Manage several concurrent programs, including budgets, timelines, staffing, and task tracking
- Cross-functional coordination between several stakeholders, offices, divisions, and hiring mechanisms
- Facilitated time and attendance monitoring in accordance with BHASC company policies.
- Created comprehensive BHASC guidance to align staff with organizational, contractual, and USAID standards.
- Monitored and reported on project progress, budget, and resource allocation to BHA and contract senior management.
- Managed the development and maintenance of project documentation, including requirements, specifications, and user guides.
- Coordinate travel logistics according to USG requirements for international staff
- Serve on Humanitarian Responses in TDY capacity, coordinating communication, travel, policy, training, and response readiness across BHA staff
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Managed the full project lifecycle from concept through delivery, ensuring alignment with business objectives.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Mentored team members to succeed and advance within department and company.
- Ensured compliance with industry standards, regulations, and best practices in all development activities.
Sr. Team Lead, Response Support Unit
Amentum Company (in support of USAID)
Washington, DC
01.2022 - 01.2025
- Supervised team of ~30 Institutional Support Contract staff in support of the Bureau for Humanitarian Assistance's (BHA) Office of Africa.
- Redistribute workloads to prevent burnout and ensure staff is appropriately cross-trained in progressive job functions.
- Monitored performance of team members, providing feedback and coaching where necessary.
- Implemented strategic plans to enhance team performance and productivity.
- Organized events and activities designed to promote collaboration among different teams within the organization.
- Collaborated with other departments to streamline processes and improve interoffice cooperation.
- Developed and implemented policies that aligned with the mission of BHA and the corporate strategy of Amentum
- Facilitated USG international travel; ensured travel requirements were met
- Maintained staff's response readiness files, which included their travel readiness, training, and experience
- Developed and implemented procedures to ensure consistency in workflow across the team.
- Managed conflict resolution within the team to maintain a positive work environment.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Ensured compliance with legal and regulatory requirements in all team activities.
Team Lead, Operations and Facilities
Macfadden, a PAE Company (in support of USAID)
Washington, DC
11.2017 - 01.2025
- Supervised Operations and Facilities team
- Facilitated high-level executive briefings, meetings, and cross-team coordination efforts.
- Participated in Technical Evaluation Committees (TEC) for operations-related subcontractors
- Managed all aspects of client and visitor services, including security, cleaning, and building maintinance
- Oversaw the scheduling of meetings for USAID’s Office of Foreign Disaster Assistance (OFDA) and Office of Food for Peace (FFP).
- Supported the stand-up of a state-of-the-art operations center, from which US Government staff responded to humanitarian crisis, worldwide.
- Served as POC for vendor contracts related to building and security services
- Reconciled credit card in service to USAID operations
- Created, implemented and maintained processes in the building to ensure security and efficiency
- Worked closely with IT and other staff during the transition to a full telework posture in March 2020
- Developed and implemented re-entry to the building post-covid, including mitigation measures
- Developed system by which space could be allocated for workstations for each office
- Liaised with building management on building issues (HVAC, lighting, garage, etc)
- Worked with PAE's accounts payable system to ensure timely payment of contractors
- Responsible for general office operations, including inventory, events, meetings, catering, and security protocols
- Worked closely with Unit Security Officer to ensure the highest level of security was in place, and that all USG requirements for a facility were being met or exceeded
Administrative Coordinator
American Congress of Ob-Gyns
Washington , DC
06.2012 - 11.2017
- Assisted in the preparation of presentations, reports and other documents as needed.
- Developed and maintained the departmental budget on an annual basis
- Research and prepare briefing documentation for members of congress on priority issues, including one-pagers and emails to appropriate staffers.
- Maintained comprehensive databases and filing systems, both electronic and paper, to ensure information is organized and easily accessible.
- Led the planning and execution of large-scale conferences and events (venues, hotel blocks, session planning, etc)
- Communicated regularly with ACOG membership on relevant legislative issue to their state
- Develop and implement departmental budget, maintain budget with quarterly reconciliation
- Work closely with ACOG leadership on press releases, statements, and Committee Opinions relevant to impending legislation
- Contract review and implementation for the Government Relations department
- Work closely with members of congress and their staff on relevant legislation
- Led departmental operations, including timekeeping, supply maintenance, and knowledge management
- Performed expense reports for Government Relations department weekly
- Processed invoices from vendors in a timely manner according to company policies
- Prepared agendas and took notes at meetings to archive proceedings
- Prepared all materials for Government Relations Committee, including agendas, briefing books, follow up notes and presentations
Executive Assistant and Volunteer Coordinator
Anchorage Museum Associate
Anchorage, AK
06.2008 - 12.2011
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow
- Ensured that all relevant paperwork was completed accurately prior to submission for approval
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations
- Protected confidential and sensitive information discussed at meetings
- Supported the $116 million, 80,000 sqft expansion of the Anchorage Museum through construction to completion
- Fundraising and development for non-profit museum
- Coordinated Memorandums of Understanding between museum and other organizations, including the National Museum of Natural History, and National Museum of the American Indian
- Provided board support to the Anchorage Museum Associate Board of Directors, the Museum Building Committee, and Anchorage Museum Foundation board in the form of scheduling, preparing agendas, preparing briefing books, recording and distributing minutes, and providing all board and committee communications on behalf of museum leadership
- Supervised receptionist and front-of-house staff
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Prepared correspondence on behalf of the Board of Directors when requested by the Chairman or Executive Director.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Followed proper accounting and bookkeeping procedures to support audits.
- Researched and prepared information for presentations to high-level executives.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Supported the development of annual budgets and ensured adherence to policy
Education
Bachelor of Science - Business Administration
James Madison University
Harrisonburg, VA05-2008
Skills
- Contract management
- Performance monitoring
- Employee training
- Staff development
- Regulatory compliance
- Project management
- Data analysis
- Budget management
- Operational efficiency
- Strategic planning
- Team development strategies
- Cross-functional teams
- Relationship building
- Decision-making
- Analytical skills
- Workflow process improvement
- Complex Problem-solving
- Performance management
- Succession planning
- Change Management
Certification
- Project Management Certificate, James Madison University, 2022
References
References available upon request.
Timeline
Sr. Performance and Development Manager
Zemitek (in support of USAID)
01.2025 - Current
Sr. Team Lead, Response Support Unit
Amentum Company (in support of USAID)
01.2022 - 01.2025
Team Lead, Operations and Facilities
Macfadden, a PAE Company (in support of USAID)
11.2017 - 01.2025
Administrative Coordinator
American Congress of Ob-Gyns
06.2012 - 11.2017
Executive Assistant and Volunteer Coordinator
Anchorage Museum Associate
06.2008 - 12.2011
Bachelor of Science - Business Administration
James Madison University
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