Summary
Work History
Education
Skills
Timeline
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Erin Mahaffey

Erin Mahaffey

Administrative Support
Texarkana,AR

Summary

Proficient Administrative Assistant with over 6 years of office experience, specializing in administrative work, problem-solving, planning, and scheduling. Known for increasing productivity and relieving the workload of colleagues and managerial staff. Accustomed to addressing the changing needs of an office and committed to safely and professionally handling confidential tasks. Experienced in multitasking and providing administrative support in a fast-paced environment.

Work History

Family Assistant/Elderly Caregiver

Private Family Home
04.2024 - Current
  • Maintains privacy and security while handling financial management, paying monthly bills, and budgeting.
  • Handles incoming mail, bills, and packages and completes appropriate actions.
  • Assists with daily living activities, runs errands, and completes weekly grocery shopping with family members.
  • Purchases additional groceries, clothes, and toiletries online if needed.
  • Manages medication, ensuring proper dosages and adherence to prescribed schedules.
  • Ensures a clean living environment through regular duties like sanitization and washing clothes.
  • Provided safe mobility support to help patients move around personal and public spaces.

Receptionist/Appointment Scheduler

Lake Village Nursing and Rehabilitation
12.2022 - 04.2024
  • Greeted incoming visitors, staff, and residents professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Scheduled medical appointments and transportation, then informed families and nursing staff about the details.
  • Scheduled weekly care plan meetings for families to discuss the proper care needed for their family member.
  • Resolved customer problems and complaints.
  • Responsible for all remote bank deposits and resident trust fund transactions.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Organized, maintained and updated information in computer databases.
  • Cultivated positive relationships with residents and their families through a kind demeanor and excellent interpersonal skills.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Personal Care Assistant

Rambling Oaks Courtyard Assisted Living
07.2016 - 11.2022
  • Assisted residents with daily living needs as well as ambulation and transferring.
  • Recognized and reported abnormalities or changes in residents' health status to nursing director.
  • Maintained detailed documentation of the residents' progress, sharing updates with nursing director and families.
  • Ensured timely medication administration and managed accurate records of dosages and schedules for multiple residents.
  • Built and maintained rapport with residents and family members to facilitate a trusting caregiver relationship.
  • Adapted quickly to new situations, building trust through active listening skills and an empathetic approach towards individual needs.
  • Monitored clients' overall health and well-being and noted significant changes.

Administrative Assistant/Office Manager

Mannon L. Walters, Inc./Mannon Oil
04.2011 - 01.2016
  • Answered and routed calls, delivering messages to staff and greeting visitors.
  • Processed invoices or legal documents and forwarded to corporate office.
  • Proofread and edited various documents.
  • Ensured accurate record-keeping with diligent data entry, database management, and filing system for vital company information.
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Bachelor of Science - Business Administration

Louisiana Tech University
Ruston, LA
03-2009

Skills

  • Organization skills
  • Conflict management
  • Administrative support
  • Scheduling and calendar management
  • Microsoft Office Suite
  • Data entry
  • Proofreading
  • Documentation and recordkeeping
  • Telephone etiquette

Timeline

Family Assistant/Elderly Caregiver

Private Family Home
04.2024 - Current

Receptionist/Appointment Scheduler

Lake Village Nursing and Rehabilitation
12.2022 - 04.2024

Personal Care Assistant

Rambling Oaks Courtyard Assisted Living
07.2016 - 11.2022

Administrative Assistant/Office Manager

Mannon L. Walters, Inc./Mannon Oil
04.2011 - 01.2016

Bachelor of Science - Business Administration

Louisiana Tech University

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Erin MahaffeyAdministrative Support