Erin Maldonado
Ridgewood,NY
Summary
Flexible [Job Title] known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than [Number] years.
Overview
13
13
years of professional experience
Work History
Lead Medical Receptionist
Center for Human Reproduction
10.2021 - Current
- Supervises all reception activities at this high-volume fertility clinic with a friendly & professional demeanor; responsible for training new front desk employees
- Answers & directs calls, maintains front desk organization, and manages clinic-wide schedule
- Assist with billing, including explaining fee schedules to patients and collecting co-payments & balances
- Responsible for office inventory.
Medical Receptionist
Performance Health
01.2014 - 03.2020
- Provided dynamic administrative support for this multi-practitioner physical therapy facility
- Expertly directed calls on a multi-line phone system, verified patient health insurance, collected co-payments, and scheduled appointments & meetings for practitioners
- Managed and improved medical file organization and office supply ordering
- Maintained patient files, ensuring accuracy in data entry and tracking of 100+ patients and their follow-up schedules
- Entrusted with the opening and closing of the practice office.
Home Care Coordinator
VIP Health Care Services
01.2011 - 12.2014
- Greeted all patients and staff with a positive demeanor; managed scheduling, paperwork and office procedures within a high-volume home care agency
- Maintained and input schedules for nurses; coordinated scheduling adjustments needed daily while monitoring and reporting assigned visits not completed
- Developed professional relationships with patients while maintaining confidentiality of patient information.
Education
High School diploma -
Bushwick High School
Brooklyn, NYSkills
- Punctual, pleasant, and hard-working employee
- Compassionate customer & patient service skills
- Excellent phone & email etiquette and communication skills
- Proficient in Microsoft Outlook, Office, Word, Excel, and Powerpoint
- Experience with office logistics
- Effective multi-tasker with experience in high-volume medical practices
- Knowledge of and compliant with HIPAA policies & practices
- Efficiently process patient medical records with great attention to detail
- Proficient in calendar management, appointment scheduling, and EMR systems
- Front Desk Operations
- Records Maintenance
- Medical Records Management
- Patient Callbacks
- Patient Intakes
- Critical Thinking
- Healthcare Administration
- Insurance Claims
- Office Equipment
- Insurance Verification
- Patient Scheduling
- Patient Reception Management
- Patient Referral
- Quality Patient Care
- Telephone Etiquette
- Inputting Claims
- Appointment Scheduling
- Checking Patient Details
- Record Processing
- Patient Relations
- Patient Reception
- Workflow Optimization
- Typing and Filing
- Referral Tracking
- Teamwork and Collaboration
- Staff Leadership
References
References available upon request
Timeline
Lead Medical Receptionist
Center for Human Reproduction
10.2021 - Current
Medical Receptionist
Performance Health
01.2014 - 03.2020
Home Care Coordinator
VIP Health Care Services
01.2011 - 12.2014
High School diploma -
Bushwick High School
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