ERIN MALISPINA
Olivehurst,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Payroll Clerk
Teichert Construction
Sacramento, CA
07.2022 - Current
- Manage payroll for 3 hourly Readymix companies and construction employees.
- Organize and maintain payroll information by entering data, deleting errors, calculating and collecting information.
- Gather timesheets to prepare weekly payroll data for processing.
- Identify, research and resolve any issues with hours worked.
- Liaison with Certified Payroll department to maintain information regarding prevailing wage jobs.
- Respond to employee inquiries regarding payroll and timekeeping.
Email/Chat Specialist III /Senior Customer Service Consultant
Gap Inc
Rocklin, CA
11.2010 - 06.2022
- Ensure a superior internal and external customer experience that fully supports the Gap Inc brand promises in written and verbal format.
- Answered customer and internal agent questions and resolved concerns.
- Provided exceptional coaching to new hires and offered feedback on completed tasks.
- Assist Email Specialists with questions via internal chat application and guide them toward training and/or quality issues with Email Leadership.
- Communicate clearly and effectively to Leadership, providing details regarding the issues driving workload, emails, escalations, and inefficiencies.
- Initiate and maintain clear and professional communications with business partners outside of the Email department and across the business.
- Provide customer service telephone support and live chat as needed.
Administrative Assistant and Rental Supervisor
Spec West Concrete Systems and Materials
Sacramento, CA
08.2004 - 09.2009
- Main point of contact for rental materials.
- Direct incoming calls to sales personnel and management.
- Bank deposits and daily cash reconciliation for sales associates for 2 branches.
- General office duties for 2 branches.
- Provide assistance with counter sales when needed.
Education
High School Diploma -
Sutter Union High School
01.1999
Skills
- Upbeat and Positive Personality
- Verbal and Written Communication
- People-oriented
- Strong PC skills
- Payroll Software Proficiency
- Typing and 10-Key Entry
- Time Tracking and Review
- Data Compiling and Verification
- Customer Service
- Clerical Support
- De-escalation Techniques
- Exceptional time management
- Strong conflict resolution skills
- Dependable and reliable
Timeline
Payroll Clerk
Teichert Construction
07.2022 - Current
Email/Chat Specialist III /Senior Customer Service Consultant
Gap Inc
11.2010 - 06.2022
Administrative Assistant and Rental Supervisor
Spec West Concrete Systems and Materials
08.2004 - 09.2009
High School Diploma -
Sutter Union High School
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