Erin Maltais
Gilmanton
Summary
Compassionate and highly competent Registered Nurse with nine years of clinical nursing experience. Dedicated to providing high-quality patient care focusing on safety and using evidence-based practices to improve treatment outcomes. Skilled in quickly building connections with patients to build trust and rapport in stressful situations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Lead
Concord Hospital Laconia and Franklin
08.2025 - Current
- Led a clinical team of 83 staff members to enhance patient care and operational efficiency.
- Developed and implemented training programs for nursing staff to improve service delivery.
- Coordinated multidisciplinary team meetings to streamline patient treatment plans.
- Monitored compliance with regulatory standards, ensuring high-quality care practices.
- Analyzed patient outcomes to identify areas for process improvement and implement changes.
- Managed resource allocation effectively, optimizing staff deployment across departments.
- Streamlined workflow processes for increased efficiency and improved patient care delivery.
- Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
- Mentored junior staff members, fostering a supportive learning environment and enhancing their professional growth.
House Supervisor
Concord Hospital
03.2023 - Current
- Organizes workflow for timely and reliable team performance.
- Supervised work schedules to ensure proper and adequate shift coverage at all times.
- Creating a safe and supportive environment in which staff can be open and honest with supervisors.
- Provides feedback and coaching to staff regarding the policies and procedures.
- Participates in administrative staff meetings.
- Evaluate and counsel’s performance and delegate to staff responsibilities.
- Promotes and strengthens team-based results.
- Maintains professional development by reviewing professional publications and attending educational workshops.
- Supervised nursing staff to ensure compliance with patient care standards and protocols.
- Coordinated patient admissions, discharges, and transfers for 5 units to optimize workflows and resource allocation.
Charge Nurse/RN Staff Nurse
Concord Hospital
12.2020 - Current
- Prioritized patient care assignments based on patient conditions to achieve optimal outcomes for a 37 bed ER.
- Addressed rapid response and code situations by strategically organizing and delegating tasks.
- Collaborated with interdisciplinary healthcare professionals to create, implement, and adapt individualized care plans.
- Instructed patients, families, and caregivers on diagnoses, chronic disease management, and medication self-management.
- Explained treatment procedures, medication side effects, special diets, and physician instructions to patients.
- Administered medications, tracked dosages, and documented patient conditions.
- Supervised nursing staff and ensured adherence to patient care standards.
- Coordinated patient care plans in collaboration with interdisciplinary teams.
Registered Nurse, Telemetry Unit
Concord Hospital
08.2016 - 12.2020
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Advocated for patients by supporting and respecting fundamental rights, values, and beliefs.
- Maintained thorough, accurate, and confidential documentation in electronic medical records.
- Assessed patient needs, prioritized treatment, maintained patient flows, and assisted physicians with non-invasive procedures.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Trained and mentored new RNs on best practices, hospital policies, and standards of care.
- Recorded patient condition, vital signs, recovery progress, and medication side effects.
- Provided patient and family health education focusing on self-management, prevention, and wellness.
- Acted as a patient advocate and implemented total patient care through team nursing process.
- Monitored patient vital signs and reported significant changes to healthcare team.
- Administered medications and IV therapies in accordance with established protocols.
Licensed Nursing Assistant
Concord Hospital
05.2006 - 08.2016
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Provided physical support to assist patients with bathing, dressing, and toileting.
- Documented and reported observations of patient behavior, complaints, or physical symptoms to nurses.
- Transported specimens, laboratory items, or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided compassionate care to patients, ensuring comfort and well-being.
- Assisted nursing staff with daily patient assessments and vital sign monitoring.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT12.2023
Associate of Science - Nursing
Lakes Region Community College
Laconia, NH06.2016
Skills
- Strategic problem-solving skills
- Patient care evaluation
- Meticulous attention to detail
- Clinical expertise
- Patient care management
- Team leadership
- Patient care safety
- Guidance and support
- Effective time management
- Strong organizational abilities
- Critical thinking ability
- Dependable performance
- Adaptability in dynamic environments
- Commitment to professional standards
Certification
- Basic Life Support
- Pediatric Life Support
- Advanced Cardiovascular Life Support
- Neonatal Resuscitation Program
- Pediatric Emergency Assessment Recognition and Stabilization
- Trauma Nursing Core Course
- National Institute of Health Stroke Scale
- Management of Aggressive Behavior
- 2024 New Hampshire Emergency Nurse of the year
Timeline
Clinical Lead
Concord Hospital Laconia and Franklin
08.2025 - Current
House Supervisor
Concord Hospital
03.2023 - Current
Charge Nurse/RN Staff Nurse
Concord Hospital
12.2020 - Current
Registered Nurse, Telemetry Unit
Concord Hospital
08.2016 - 12.2020
Licensed Nursing Assistant
Concord Hospital
05.2006 - 08.2016
Associate of Science - Nursing
Lakes Region Community College
Bachelor of Science - Nursing
Western Governors University