Erin Mangia
Tinley Park,IL
Summary
A dynamic professional with a proven track record in curriculum development and exceptional customer service, honed at District 99 and Levy Restaurants. Demonstrates critical thinking and an engaging personality, enhancing student engagement and customer satisfaction. Achieved significant improvements in learning outcomes and service excellence, showcasing teamwork, collaboration, and a highly reliable work ethic.
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
9
9
years of professional experience
Work History
Bartender
Levy Restaurants
09.2024 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Teacher
District 99
08.2017 - Current
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Fostered student curiosity and interest through creative hands-on activities.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Created lessons and online testing materials to facilitate remote learning.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Developed and implemented classroom routines to address varying student needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
Ice Crew Member
Chicago Blackhawks
07.2015 - 07.2018
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Attended all practices on time with positive demeanor and willingness to work hard.
- Maintained nutritious diet and solid exercise regimen to meet strict physical standards for competitions and events.
- Kept uniform clean, neat and well-maintained to present positive, professional image of [School Name] and team.
- Entertained fans during games and at personal appearances by performing stunts and choreographed routines.
- Practiced with team on schedule and trained alone to enhance athletic abilities and contributions to team success.
- Maintained professionalism when attending charity, sporting and media events as team representative.
- Promoted positive attitude and competitive spirit during training and gameplay.
- Adapted quickly to changing game plans and strategies.
- Helped new team members acclimate to procedures, collaborate with fellow athletes and enhance competitive performances.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
Education
Master of Science - Education
Concordia University of Chicago
River Forest05-2022
Bachelor of Science - Education
Illinois State University
Normal, IL05-2016
Skills
- Curriculum Development
- Classroom Management
- Critical Thinking
- Differentiated Instruction
- Student Engagement
- Customer Service
- Salesmanship
- Teamwork and Collaboration
- Time Management
- Outgoing Personality
- Engaging personality
- Highly reliable
Timeline
Bartender
Levy Restaurants
09.2024 - Current
Teacher
District 99
08.2017 - Current
Ice Crew Member
Chicago Blackhawks
07.2015 - 07.2018
Master of Science - Education
Concordia University of Chicago
Bachelor of Science - Education
Illinois State University
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