Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Mann

Enid,Oklahoma

Summary

Motivated employee with a passion for taking on new challenges and learning new skills quickly. Strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in crafting and serving specialty coffee drinks, using customer service knowledge to enhance customer satisfaction. Knowledgeable in coffee preparation techniques, inventory management, and maintaining a clean work space.

Overview

10
10
years of professional experience

Work History

Barista

Pressed / Bay Breeze Event Center
10.2024 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Used POS system to accurately enter orders and process payments.
  • Created hot and cold beverages, as well as breakfast and lunch items.

Barista/Cashier

Beau Rivage Resort & Casino
04.2023 - 08.2024
  • Maintained calm demeanor during high-volume periods and special events.
  • Supported highest standards of conduct and service to support company reputation.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Barista

STARBUCKS COFFEE COMPANY
06.2019 - 10.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Front Desk Receptionist

Steel Ice Center
09.2015 - 07.2018
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Education

Some College (No Degree) - Communication Studies

Northampton Community College
Bethlehem, PA

Certificate of Technical Studies - Baking And Patisserie Arts

Le Cordon Bleu College of Culinary Arts
Chicago, IL
11-2013

Skills

  • Active Listener
  • Exceptional Customer Service
  • Positive and Professional
  • Multitasking and Prioritization
  • Information Protection
  • Verbal and Written Communication
  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Cash handling

Timeline

Barista

Pressed / Bay Breeze Event Center
10.2024 - Current

Barista/Cashier

Beau Rivage Resort & Casino
04.2023 - 08.2024

Barista

STARBUCKS COFFEE COMPANY
06.2019 - 10.2023

Front Desk Receptionist

Steel Ice Center
09.2015 - 07.2018

Some College (No Degree) - Communication Studies

Northampton Community College

Certificate of Technical Studies - Baking And Patisserie Arts

Le Cordon Bleu College of Culinary Arts

Similar Profiles

CREATE PROFILE