Erin Markley
Ambler,PA
Overview
7
7
years of professional experience
Work History
Assistant Supervisor (Seasonal)
Upper Dublin Township Parks and Recreation
06.2024 - Current
- Supervised and engaged youth ages 9–14 in daily camp activities and weekly off-site trips.
- Ensured the safety and well-being of campers during transportation, field trips, and on-site activities.
- Maintained accurate attendance by checking campers in and out each day.
- Acted as primary point of contact for parent communication, handling phone calls and addressing concerns as needed.
- Provided attentive supervision, promoted positive behavior, and contributed to a supportive and inclusive camp environment.
Server
KC’s Alley
03.2024 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Dining Room Server / Hostess
Acts Retirement-Life Communities
09.2018 - 06.2024
- Welcomed residents, seated them and took their order for dinner.
- Communicated with line staff and served dinners as ordered.
- Set the table properly in the dining room and cleared as needed.
- Interacted with all residents in a pleasant and friendly manner; addressed & resolved issue as the arose.
- Took reservations and called for residents for dinner orders.
- Created floor plans for servers.
- Built long-lasting relationships with residents.
Server
McKenzie Brew House
11.2022 - 02.2024
- Prepare and organize dining area prior to shift to ensure smooth service operations.
- Greet guests promptly and warmly; provide water and take initial drink orders.
- Present menus, accurately take food and beverage orders, and deliver items in a timely manner.
- Monitor tables throughout service, promptly addressing guest needs and resolving any concerns to ensure a positive dining experience.
- Clear used dishes and maintain a clean and organized table setting throughout the meal.
- Thank guests to conclude their visit professionally.
- Consistently follow all health department regulations and uphold high standards of customer service and cleanliness.
Camp Counselor (Seasonal)
Twin Spring Farm Day Camp
06.2022 - 08.2023
- Led a group of 10–20 girls ages 4–5, ensuring their safety, development, and overall well-being throughout the camp day.
- Maintained and implemented daily schedules, ensuring smooth transitions between activities.
- Created a nurturing and supportive environment to foster learning, confidence, and social development.
- Supervised children during both small and large group activities, promoting positive behavior and inclusive participation.
- Provided individualized attention as needed to ensure each camper had a safe and enjoyable experience.
Cashier
Amore Pizza & Restaurant
08.2021 - 05.2022
- Answered high-volume phone calls for takeout and delivery orders, ensuring accuracy and efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Retrieved completed takeout orders from the kitchen and coordinated timely handoff to customers.
- Took in-person customer orders, processed payments, and provided friendly, attentive service.
- Manually entered third-party delivery platform orders (Grubhub, Uber Eats, DoorDash, and Slice) into the system due to lack of integration, ensuring all orders were fulfilled accurately and promptly.
Education
Master of Science - Forensic Psychology
Neumann University
Aston Mills, PA05.2027
Bachelor of Science - Psychology
West Chester University of Pennsylvania
West Chester, PA05-2027
High School Diploma -
Upper Dublin High School
Ambler, PA06.2020
Skills
- Goal oriented
- Strong work ethic
- Exceptional customer service
- Training and mentoring
- Problem-solving
- Positive engagement
- Time management
Timeline
Assistant Supervisor (Seasonal)
Upper Dublin Township Parks and Recreation
06.2024 - Current
Server
KC’s Alley
03.2024 - 07.2025
Server
McKenzie Brew House
11.2022 - 02.2024
Camp Counselor (Seasonal)
Twin Spring Farm Day Camp
06.2022 - 08.2023
Cashier
Amore Pizza & Restaurant
08.2021 - 05.2022
Dining Room Server / Hostess
Acts Retirement-Life Communities
09.2018 - 06.2024
High School Diploma -
Upper Dublin High School
Master of Science - Forensic Psychology
Neumann University
Bachelor of Science - Psychology
West Chester University of Pennsylvania
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