Erin Grzechowiak

• Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
• Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
• Transformed underperforming teams into productive, profitable teams.
• Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Developed and implemented strategies to improve customer service and increase sales.
• Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
• Mentored junior staff members, providing guidance on best practices and professional development opportunities.
• Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
• Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
• Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
• Resolved conflicts promptly to promote positive environment for customers.
• Increased team productivity by streamlining processes and implementing more efficient systems.
• Oversaw budget planning, strategy development, community outreach for organization.
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Supervised various locations, enforcing high-quality standards of operation.

Oversee the daily operations of the dental practice, ensuring smooth and efficient workflow. Manage staff schedules, coordinate patient appointments, inventory and supply management, and ensure compliance with healthcare regulations. Implement process improvements to enhance patient care and operational efficiency to maintain a high standard of service.

• Manage weekly financial reports, maintain an Excel database managing the owner's profit and loss (P&L) statements. Manage and coordinate staff schedules, payroll, and HR tasks
• Successfully negotiate fees associated with insurance companies and patients
• Coordinate and create website, social media, and all advertising
• Handle all vendors and oversee inventory costs
• Provide technical expertise with MS PowerPoint to train staff in various clinical practices and state regulations.
• Oversee and approve all critical business operations and strategic initiatives, ensuring alignment with organizational goals and objectives.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Facilitated smooth collaboration between departments through clear communication channels.
• Increased profit by streamlining operations.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Implemented quality control systems to boost overall product consistency and reliability.
• Analyzed and reported on key performance metrics to senior management.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Developed and maintained relationships with external vendors and suppliers.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Implemented sustainability initiatives, reducing environmental impact.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reported issues to higher management with great detail.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Raised property accuracy and accountability by creating new automated tracking method.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reduced operational risks while organizing data to forecast performance trends.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
• Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
• Organized and led staff orientation programs and training to promote collaboration.
• Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
• Motivated employees through special events and incentive programs.
• Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
• Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
• Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
• Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
• Processed employee claims involving performance issues and harassment.
• Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
• Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
• Used technologically relevant digital systems to manage payroll and benefits programs.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Enhanced employee retention by developing and implementing comprehensive onboarding programs.
• Developed tailored training programs to enhance team skills and performance, addressing specific organizational needs.
• Enhanced employee career paths through development of clear progression plans and continuous learning opportunities.
• Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
• Streamlined HR reporting processes, enabling more efficient analysis and decision-making with improved data management practices.
• Enhanced team collaboration and efficiency by introducing innovative communication tools and team-building activities.
• Implemented performance management systems that provided clear metrics for employee evaluation and development.
• Improved compliance with health and safety regulations by developing and implementing comprehensive training for all staff.
• Increased employee satisfaction and engagement through creation and execution of targeted wellness and recognition programs.
• Designed and executed leadership development programs, preparing high-potential employees for future management roles.
• Led negotiations for employee benefits packages, securing cost-effective solutions while maintaining high-quality offerings.
• Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
• Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.
• Facilitated successful organizational restructuring, ensuring smooth transitions and minimal disruption to operations.
• Led HR team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
• Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
• Improved organizational culture by initiating diversity and inclusion programs.
• Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
• Streamlined recruitment processes to improve time-to-hire, employing innovative sourcing strategies and technologies.
• Optimized talent acquisition strategies to attract high-caliber candidates, focusing on employer branding and competitive positioning.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Recruited top talent to maximize profitability.
• Structured compensation and benefits according to market conditions and budget demands.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Distributed employee engagement surveys to identify areas of improvement.
• Liaised between multiple business divisions to improve communications.
• Reduced process gaps while supervising employees to achieve optimal productivity.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Fostered positive work environment through comprehensive employee relations program.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Instructed senior leaders on appropriate employee corrective steps.

Reported directly to the Senior Director of the dental practice. Provided administrative and technical assistance to all levels of management through professional communication skills and organizational skills.

• Managed front office operations, including financial discussions with patients
• Organized insurance payments, managed patient charts and electronic health records (EHR), accurately demonstrating the patient financial responsibility and obligation
• Maintained staff organization, trained new staff, and performed Internal IT repairs when needed

Coordinated administrative services for the Director of Court, exceeded departmental objectives.

• Created affidavits to be served
• Handled court documents according to NYS protocol
• Managed all invoices for clients
• Worked closely with the owner to ensure smooth execution of serving various parties

Created all billing invoices for customers

• Utilized WennSoft software products to manage office
• Created presentations and charts to support departmental sales
• Served as a Liaison between sales team and customers to ensure customer satisfaction
• Scheduled appointments for customers experiencing heating and cooling issues
• Developed internal processes to ensure smooth transactions