Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Marsh

Central Point,OR

Summary

Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

13
13
years of professional experience

Work History

Certified Nursing Assistant-CNA

Rogue Valley Manor
Medford, OR
11.2024 - Current
  • Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
  • Monitored vital signs and reported any changes or abnormalities to the nursing staff
  • Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
  • Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
  • Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients
  • Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
  • Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
  • Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
  • Followed infection control protocols to prevent the spread of diseases within the healthcare facility
  • Ensured patient safety by implementing fall prevention strategies such as regular rounding checks on high-risk individuals
  • Assisted in post-mortem care including cleaning the body respectfully and preparing it for transfer
  • Escorted patients safely throughout the facility during transfers or appointments outside their rooms
  • Closely monitored fluid intake/output levels of assigned patients while maintaining accurate documentation
  • Served as an advocate for elderly residents in long-term care facilities by addressing their concerns and ensuring their rights were respected
  • Provided emotional support to residents and their families during difficult times, such as end-of-life care
  • Assisted in the admission process by gathering patient information, taking vital signs, and orienting them to the facility's policies and procedures

Transfer Coordinator

Rogue Valley Manor
Medford, OR
10.2022 - 11.2024
  • Maintained and updated customer databases, ensuring accurate and current information for targeted marketing efforts
  • Collaborated with the sales team to develop effective sales pitches and presentations, highlighting key product features and benefits
  • Supported the planning and execution of promotional events and product launches, contributing to successful brand positioning and increased sales
  • Utilized CRM software to track and analyze sales performance, identify leads, and streamline communication within the sales team
  • Engaged in lead generation activities, including cold calling, email campaigns, and networking events
  • Collaborated with cross-functional teams, including product development, to ensure a seamless customer experience from marketing to post-sale support
  • Collaborated with the design team to create visually appealing and effective marketing materials, maintaining brand consistency and messaging

Lead Receptionist

Rogue Valley Manor
Medford, OR
10.2012 - 10.2022
  • Greeted and welcomed visitors, providing a positive first impression of the company
  • Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
  • Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
  • Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
  • Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
  • Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
  • Managed office supplies inventory by monitoring stock levels and placing orders when necessary
  • Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
  • Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics

Education

Some College (No Degree) - Nursing

Rogue Community College
Medford, OR

Skills

  • Patient care
  • Vital signs monitoring
  • Customer service
  • Collaboration
  • Problem solving
  • Attention to detail
  • Compassionate communication
  • Patient care quality
  • Certified nursing assistant (CNA)
  • Patient comfort
  • Reception management
  • Multitasking
  • Verbal and written communication
  • Equipment troubleshooting
  • Answer telephone calls
  • Meeting preparation
  • Multitasking capacity
  • Reception desk management

Timeline

Certified Nursing Assistant-CNA

Rogue Valley Manor
11.2024 - Current

Transfer Coordinator

Rogue Valley Manor
10.2022 - 11.2024

Lead Receptionist

Rogue Valley Manor
10.2012 - 10.2022

Some College (No Degree) - Nursing

Rogue Community College
Erin Marsh