Erin Marsh
Licensed Associate Marriage & Family Therapist
PHOENIX,AZ
Summary
Experienced clinical consultant with a therapeutic background in relationship-based approaches and trauma-informed care. Proven expertise in providing therapy, coaching, supervision, and consulting services for over a decade in community-based and non-profit settings.
Overview
1
1
Certification
11
11
years of professional experience
Work History
DCSCHP Behavioral Health Clinical Coordinator
Mercy Care Plan
Phoenix, AZ
06.2025 - Current
- Maintain 100% documentation timeliness for care coordination notes, rounds, and professional staffings to support continuity.
- Coordinate 15-20 high-acuity member cases weekly across Mercy Care, DCSCHP, and stakeholders to align multidisciplinary care.
- Guide clinical decisions for high-acuity DCSCHP members to maintain quality and continuity of care.
- Document care coordination activities, multidisciplinary rounds, and staffings with accuracy and timeliness in a professional voice.
- Serve as a central contact via phone, email, and Microsoft Teams to keep communication moving across stakeholders.
- Support coordinated care through professional staffings and cross-functional alignment with Mercy Care and DCSCHP partners.
Clinical Program Supervisor, Care Coordination
Touchstone Health Services
Phoenix, AZ
03.2024 - 05.2025
- Monitor 85-100% of clinical records for compliance, productivity, and program standards across the care coordination team.
- Track 5-10 case managers per week while maintaining steady supervision, documentation follow-up, and care coordination support.
- Provide administrative and clinical supervision to strengthen support for high-needs case managers.
- Support hiring, performance management, retention, and employee separations to improve team stability.
- Led pilot implementation of UCONN Focus and Wraparound after selection by the clinical director.
- Coach staff on evidence-based care, ethical practice, and legal standards to raise readiness for service delivery.
- Facilitate collaboration across internal teams and external stakeholders to improve care coordination and community referrals.
Associate Behavioral Health Consultant
NOAH Desert Mission Clinic
Phoenix, AZ
02.2023 - 12.2023
- Maintained 100% timely Epic/Ochin documentation to keep behavioral health records accurate and ready for care coordination.
- Supported 30-60 behavioral health consultations per week across clinic, phone, and video visits for diverse patient populations.
- Expanded access to behavioral health consultation for clinic, phone, and video visits, including immigrant and refugee patients.
- Partnered with integrated care providers to connect behavioral health and medical treatment plans around patient needs.
- Used motivational interviewing and cognitive behavioral techniques to support patient behavior change and follow-through.
- Documented patient encounters in Epic/Ochin with timely, accurate notes that supported coordinated care.
- Applied empathetic, culturally responsive communication to build trust with patients from varied backgrounds.
AZSTEPS Resource Consultant
Southwest Human Development
Phoenix, AZ
08.2020 - 02.2023
- Delivered 20 consultations per week with teachers and childcare directors to strengthen classroom strategies and support plans.
- Supported 10-12 children and families weekly through phone and in-person consultation on behavioral and developmental needs.
- Equipped teachers, childcare directors, and families with practical strategies to address behavioral and developmental needs.
- Strengthened coordination with DES, DCS, childcare directors, and other stakeholders to align care across settings.
- Maintained timely service documentation in Cognito to support continuity and program requirements.
- Connected families with community-based social service resources to extend support beyond the classroom.
- Delivered virtual trauma-informed care trainings at the AZSTEPS and Preventing Child Abuse conferences, while supporting DES expulsion prevention policy in childcare centers.
Child Therapist
Southwest Human Development
01.2018 - 08.2020
- Maintained 85-100% care plan consistency by coordinating child and family team meetings with collateral providers and multidisciplinary staff.
- Supported 15-20 children per week through relationship-based, trauma-informed counseling for ages 0-5, including immigrant families.
- Provided trauma-focused psychoeducation to caregivers, helping them understand the needs behind children’s behavioral symptoms.
- Contributed clinical input in multidisciplinary meetings and staffings to strengthen treatment planning and case decisions.
- Tracked child well-being through assessment tools, annual updates, and integrated care plans to guide ongoing treatment decisions.
- Maintained timely, accurate clinical documentation in BluEHR to support continuity of care and record quality.
Outpatient Therapist- Infant and Early Childhood Program
Touchstone Health Services
Mesa, AZ
01.2016 - 01.2018
- Guided caregivers through trauma-informed counseling to clarify the behavioral needs driving children’s symptoms.
- Coordinated treatment with multidisciplinary teams and external partners, including DCS, DDD, and psychiatry providers.
- Completed intakes, annual assessments, service plans, and ongoing reassessments to keep care plans active.
- Created and led a grandparents’ support group to extend caregiver support services and strengthen community connection.
- Maintained accurate clinical notes in Credible EHR while writing in a professional, consistent voice.
Education
Master of Advanced Studies - Marriage and Family Therapy
Arizona State University
Tempe, AZ12-2015
Skills
- Clinical documentation, assessment, and report writing in a professional voice
- Supervision of staff
- Compliance and program oversight
- Program management
- Staff training and coaching
Certification
Harris Institute Infant/Family Clinical Practice Certificate
Timeline
DCSCHP Behavioral Health Clinical Coordinator
Mercy Care Plan
06.2025 - Current
Clinical Program Supervisor, Care Coordination
Touchstone Health Services
03.2024 - 05.2025
Associate Behavioral Health Consultant
NOAH Desert Mission Clinic
02.2023 - 12.2023
AZSTEPS Resource Consultant
Southwest Human Development
08.2020 - 02.2023
Child Therapist
Southwest Human Development
01.2018 - 08.2020
Outpatient Therapist- Infant and Early Childhood Program
Touchstone Health Services
01.2016 - 01.2018
Master of Advanced Studies - Marriage and Family Therapy
Arizona State University