Erin Martin
Placentia,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Attractions Hostess with 26 years of sharing smiles and impressing guests in hospitality industry. Runs attractions smoothly and resolves problems quickly. Adept in creating welcoming atmosphere for children and families.
Overview
27
27
years of professional experience
Work History
Attractions Hostess
Disneyland Resort
03.1997 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Ensured smooth attraction operations through effective communication with team members and supervisors.
- Contributed to overall park efficiency by managing wait times and overseeing queue lines.
- Maintained cleanliness of attraction areas, promoting a safe and enjoyable environment for all guests.
- Assisted in the training of new Attractions Hostesses, sharing knowledge and best practices for excellent guest relations.
- Collaborated with fellow hostesses to ensure seamless transitions between shifts and consistent guest experiences.
- Handled guest concerns professionally, offering solutions that met both guest needs and company policies.
Education
Bachelor of Arts - US History
Chapman University
Orange, CA06.2007
Master of Science - Communication Disorders
University of Southern California
Los Angeles, CA05.2007
Skills
- Visitor Count
- Guest Assistance
- Staff Credential Verification
- Guest Greeting
- Patron Guidance
- Team collaboration
- Theme park familiarity
- Staff Training
- Customer Service
- Decision making
- Positive attitude
- Time management
Accomplishments
Attraction Lead
Disneyland Opera House, Disneyland Railroad, Main Street Vehicles, Main Street Central
Attraction Trainer
Storybook Land ,Disneyland Opera House, Disneyland Railroad
Timeline
Attractions Hostess
Disneyland Resort
03.1997 - Current
Bachelor of Arts - US History
Chapman University
Master of Science - Communication Disorders
University of Southern California
Similar Profiles
Pauline HernandezPauline Hernandez
Room Attendant at Disneyland ResortRoom Attendant at Disneyland Resort
Tracey MartinezTracey Martinez
Attraction. Supervisor. at Disneyland ResortAttraction. Supervisor. at Disneyland Resort
Justin LeachJustin Leach
Assistant Area ManagerGuest Services at Disneyland resortAssistant Area ManagerGuest Services at Disneyland resort
Vianey Peixoto-ArredondoVianey Peixoto-Arredondo
Merchandise Associate at Disneyland ResortMerchandise Associate at Disneyland Resort
MEGAN SANDERSMEGAN SANDERS
Education Specialist at Garden Grove Unified School DistrictEducation Specialist at Garden Grove Unified School District