Microsoft Office Suite
Erin Martin
Operations Manager
CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Parade Maintenance - Department Manager | Event Coordinator, Leadership & Development Specialist
DISNEYLAND RESORT
09.2018 - Current
- Managed a high-volume of new park offerings and events from creative development to performance
- Remounted and refurbished existing parades working with multiple vendors under tight deadlines
- Mitigated technical issues by troubleshooting and teaming with technical experts
- Championed change management initiatives within department culture that resulted in increased adaptability among staff
- Oversaw daily operation, budgets and maintained schedules for 180 parade float drivers and 60 parade maintenance staff working under 7 different CBAs
- Parade Maintenance Special Event POC
- Partnered with multiple operating partners as well as internal LOBs on all DAD, special events, and Synergy projects involving parade assets on and off property
- Utilized advanced project management tools to track progress against key milestones, ensuring on-time delivery of all tasks leading up to the event date
- Collaborated with cross-functional teams to ensure cohesive event execution, aligning with company goals and objectives
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions
Pyrotechnics & Technical Services - Training Specialist | Procurement Assistant
DISNEYLAND RESORT
08.2015 - 09.2018
- Forecasted department personnel scheduling for special events, adjusting staffing to reduce operational expenses
- Prepared and submitted regulatory filings in timely manner
- Ensured compliance with OSHA standards, departmental and company policies by submitting explosives permits to the Department of Justice, Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF), and local government agencies
- Developed and maintained compliance database, tracking all compliance activities and documents
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed
- Enhanced employee performance by developing and implementing comprehensive training programs
Store Operations - Loss Prevention Lead | Visual Merchandise Team Member | Merchandise Hostess Lead
DISNEYLAND RESORT
03.2013 - 08.2015
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance
- Introduced innovative merchandising solutions that elevated the brand
- Managed merchandising standards and maintained consistency across distribution channels
- Employed time-management techniques effectively
- Increased sales revenue by strategically placing high-demand products in visually prominent areas
- Greeted customers entering store and responded promptly to customer needs
- Managed daily cash deposits, ensuring accuracy
- Quickly and accurately counted drawers at start and end of each shift
Education
BACHELORS OF BUSINESS MANAGEMENT -
Wilmington University
01.2025
DISNEY LEADERSHIP ESSENTIALS -
Disneyland Resort
11.2018
Skills
- Complex Problem-Solving
- Exceptional verbal and written communication
- Project Management
- Goal Oriented
- Solutions Driven
- Strategic thinker
- Industrial safety
- On-site Execution
- Team leadership and supervision
- Learning Management Systems
- New hire on-boarding
Softwareproficiencies
- Microsoft Office Suite
- Scheduling Software (GEMS)
- Timekeeping Software (MyTime)
- Work Order Software (Maximo)
- Project Management/Collaborative Team Software (Teams)
- Resource Planning Software (SAP)
- Learning Management/Compliance Software (Canvas)
- 3D Printing Software (Cura)
Volunteer Experience
DISNEYLAND RESORT, Anaheim, CA, 08/01/16, 2023, VoluntEARs Leadership Council & Events Champion, Awarded VoluntEAR of the Year 2016
Accomplishments
- Planned over 20 events in 2025.
- Earned "VoluntEARS of the Year" Award in 2016.
- Supervised team of 200+ staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Affiliations
- Disney VoluntEARS
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursWork from home optionPersonal development programsTeam Building / Company RetreatsQuote
If anything goes bad, I did it. If anything goes semi-good, we did it. If anything goes really good, then you did it. That's all it takes to get people to win football games for you.
Bear Bryant
Software
GEMs
Canva
Maximo
Cura
SAP
Interests
Sports
Live Music
Dogs
Camping
Roadtrips
National Parks
Volunteering
Timeline
Parade Maintenance - Department Manager | Event Coordinator, Leadership & Development Specialist
DISNEYLAND RESORT
09.2018 - Current
Pyrotechnics & Technical Services - Training Specialist | Procurement Assistant
DISNEYLAND RESORT
08.2015 - 09.2018
Store Operations - Loss Prevention Lead | Visual Merchandise Team Member | Merchandise Hostess Lead
DISNEYLAND RESORT
03.2013 - 08.2015
BACHELORS OF BUSINESS MANAGEMENT -
Wilmington University
DISNEY LEADERSHIP ESSENTIALS -
Disneyland Resort
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