Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Martin

Clarksburg

Summary

Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Insurance Agent

Banker’s Life And Casualty
05.2024 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Enhanced client portfolio value by recommending personalized insurance solutions based on individual risk assessments.
  • Analyzed customer needs to provide customized insurance solutions.

Legal Assistant Intern

Taylor County Courthouse
01.2024 - 06.2024
  • Scanned, converted, and organized records into electronic format with consistent naming convention.
  • Expedited completion of routine tasks by implementing efficient administrative procedures such as scheduling appointments, managing calendars, and coordinating travel arrangements for attorneys.
  • Facilitated client meetings, taking detailed notes to ensure accurate record-keeping and follow-up actions.
  • Assisted in trial preparation, organizing exhibits and witness lists for optimal efficiency during proceedings.
  • Maintained confidentiality of sensitive client information at all times while handling documents or discussing matters internally or externally.
  • Reduced attorney workload by reviewing incoming documents and summarizing the content for easy reference.
  • Strengthened case management through meticulous organization of electronic files using document management software.
  • Safeguarded client interests by ensuring proper service of legal documents and maintaining proof of service records.
  • Ensured compliance with court deadlines by accurately tracking dates and submitting required documents promptly.
  • Collaborated effectively with team members on complex cases, providing essential support during all stages of litigation.
  • Sorted legal documents, filing and case materials in clear, orderly systems.
  • Organized legal filing system to maximize efficiency.
  • Reviewed legal information and proofed documentation for errors.
  • Researched and analyzed legal issues and cases to provide accurate advice to clients.
  • Attended court hearings and depositions to take notes and document proceedings.
  • Collaborated with attorneys to develop strategies for each case.
  • Conducted background investigations on defendant.
  • Researched statutes, decisions, legal articles, and codes.

Bartender

Buffalo Wild Wings
03.2023 - 06.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Assistant

Booth, Strange, And Daniel
11.2021 - 03.2023
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Associate of Applied Science - Paralegal Studies

Pierpont Community And Technical College
Fairmont, WV
05.2026

Associate of Applied Science - Criminal Justice

Pierpont Community And Technical College
Fairmont, WV
05.2024

Skills

  • Customer Service
  • Licensed Insurance Agent
  • Professionalism and Ethics
  • Quotes and sales
  • Policy Knowledge
  • Policy writing
  • Life Insurance
  • New Client Acquisition
  • Account Management
  • Client Retention
  • Asset protection expertise
  • Legal Codes

Timeline

Insurance Agent

Banker’s Life And Casualty
05.2024 - Current

Legal Assistant Intern

Taylor County Courthouse
01.2024 - 06.2024

Bartender

Buffalo Wild Wings
03.2023 - 06.2024

Assistant

Booth, Strange, And Daniel
11.2021 - 03.2023

High School Diploma -

Penn Foster Career School

Associate of Applied Science - Paralegal Studies

Pierpont Community And Technical College

Associate of Applied Science - Criminal Justice

Pierpont Community And Technical College
Erin Martin