Summary
Overview
Work History
Education
Skills
Timeline
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Erin Martin

Augusta,GA

Summary

Dynamic leader with proven expertise in staff education and training, and a strong focus on customer service, honed at companies like 7 Brew. Skilled in fostering team motivation and enhancing customer satisfaction, demonstrated through innovative problem-solving and effective communication. Achieved significant improvements in operational efficiency and customer service standards, leveraging both hard and soft skills.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2
2
years of professional experience

Work History

Shift Leader

7 Brew
10.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Package Handler

Amazon
08.2023 - 10.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Proved successful working within tight deadlines and a fast-paced environment.

Customer Representative Si

Sitel
01.2023 - 08.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.

Education

High School Diploma -

Cross Creek
Augusta, GA
05-2022

Skills

  • Customer service focus
  • Team motivation
  • Strong verbal and written communication
  • Staff education and training

Timeline

Shift Leader

7 Brew
10.2023 - Current

Package Handler

Amazon
08.2023 - 10.2023

Customer Representative Si

Sitel
01.2023 - 08.2023

High School Diploma -

Cross Creek

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Erin Martin