Erin Martin
Anaheim,CA
Summary
Experienced and results-driven Parade Manager with a strong background in asset reliability and operational safety and excellence. Skilled in overseeing team development, project management, and leading multiple union crafts (mill, machinist, welders, staff, paint, seamstress, electricians, deco and sound) as well as HNU Cast Members to ensure the consistent reliability, safety and availability of parade assets. Adept at managing budgets and cost control, developing and executing maintenance strategies to uphold safety standards and show quality. Proven ability to implement training and development programs for Cast Members, fostering a culture of safety, efficiency, and high performance. Collaborative and adaptable, with a commitment to driving continuous improvement in operations and supporting overall success. Emphasis on Cast development and mentorship.
Overview
12
12
years of professional experience
Work History
ENTERTAINMENT MANAGER- ENTERTAINMENT 1 DUTY MANAGER
Disneyland Resort
Anaheim, USA
06.2024 - Current
- Accountable for making strategic decisions for the Entertainment Department that ensure the best experiences and outcomes for Guests, Cast, and the Resort
- Convey important and critical updates to Resort partners and executives
- Entertainment POC for the Resort
- Make prompt decisions regarding Entertainment offerings while leveraging Guest Impact
ENTERTAINMENT MANAGER-PARADES (Parade Maintenance/Support)
Disneyland Resort
Anaheim, USA
09.2018 - Current
- Responsible for the daily operation and maintenance of parade floats, props, and equipment
- Coordinate future remounts, maintenance schedules, and collaborate with other LOBs and vendors to ensure smooth execution
- Monitor project progress and ensure alignment with key milestones
- Developed and implemented Preventive Maintenance plans to minimize downtime
- Optimized maintenance planning processes to increase efficiency and reduce operational costs
- Leveraged scheduling and budget metrics
- Managed AOP budgets of $5M+ in addition to special project budgets
- Led change management initiatives that significantly improved staff adaptability
- Mentored several hourly Cast into salaried roles
- Skilled in delivering timely and constructive feedback, implementing development strategies, and offering mentorship
PYROTECHNICS/TECHNICAL SERVICES - TRAINING SPECIALIST | PROCUREMENT
Disneyland Resort
Anaheim, USA
08.2015 - 09.2018
- Projected and managed department personnel schedules to ensure adequate staffing for special events
- Prepared and submitted federal and local regulatory filings promptly, ensuring compliance with all deadlines
- Created and managed a compliance database to track all activities and documentation, ensuring accurate and up-to-date records
STORE OPERATIONS - WORKING LEAD
Disneyland Resort
Anaheim, USA
03.2013 - 08.2015
- Oversaw daily cash deposits, ensuring accuracy and compliance with financial protocols
- Led the daily operations of the store, ensuring efficient processes and optimal customer service
Education
BACHELORS OF BUSINESS MANAGEMENT -
Wilmington University
08.2025
DISNEY LEADERSHIP ESSENTIALS -
Disneyland Resort
11.2018
Skills
- Asset Management
- Team Leadership & Development
- Project Planning & Execution
- Budget & Cost Control
- Maintenance Strategy Development
- Union Relations
- Show Quality Control
- Safety, Compliance, & Risk Management
- On-site and off-site implementation and execution
- Training & Development
- Operational Efficiency
- Cross-functional Collaboration
- Operational Management
Websites
Awards
- VoluntEAR of the Year, 08/01/16, Disneyland Resort
- VoluntEARs Leadership Council & Events Champion, 2016-2023
- CPR certified
Software Proficiencies
- Maintenance Management Software (CMMS) (Maximo)
- Data Visualization Tools (Power BI)
- DX Self-Service
- Enterprise Resource Planning (ERP) Systems (SAP)
- Accounting Software (QuickBooks)
- Design & Creative Software (Adobe Creative, Canva)
- Collaboration Tools (Slack, Microsoft Teams, Zoom)
- Proficient in Microsoft Office Suite
- Scheduling & Timekeeping Software (GEMS & My Time)
Accomplishments
- 2016 DIsneyland Resort VoluntEAR of the Year
- Disneyland Resort VoluntEARS Leadership Council, Past Events Champion
Timeline
ENTERTAINMENT MANAGER- ENTERTAINMENT 1 DUTY MANAGER
Disneyland Resort
06.2024 - Current
ENTERTAINMENT MANAGER-PARADES (Parade Maintenance/Support)
Disneyland Resort
09.2018 - Current
PYROTECHNICS/TECHNICAL SERVICES - TRAINING SPECIALIST | PROCUREMENT
Disneyland Resort
08.2015 - 09.2018
STORE OPERATIONS - WORKING LEAD
Disneyland Resort
03.2013 - 08.2015
BACHELORS OF BUSINESS MANAGEMENT -
Wilmington University
DISNEY LEADERSHIP ESSENTIALS -
Disneyland Resort
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