Erin Mason

I am a caregiver for my son who has autism.

• Provided compassionate support to clients, enhancing daily living activities and improving overall well-being.
• Assisted clients with personal care tasks, fostering independence and dignity in their daily routines.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

• Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
• Maintained inventory levels through regular stock checks, minimizing shortages and ensuring product availability.
• Collaborated with pharmacists to prepare medications, enhancing workflow efficiency and patient safety.
• Trained new staff on pharmacy protocols and customer service practices, fostering a collaborative team environment.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Entered and processed patients' prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Collected co-payments or full payments from customers.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Utilized pharmacy management software to process prescriptions efficiently.
• Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
• Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
• Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
• Streamlined drug distribution processes, reducing wait times for patients.
• Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
• Participated in community health events, representing pharmacy and providing valuable health information.
• Managed medication inventory, ensuring availability of all necessary drugs.
• Conducted routine checks of pharmaceutical stocks to maintain quality control.
• Maintained clean and organized work environment, adhering to health and safety standards.
• Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
• Supported insurance claim processing, facilitating smoother patient transactions.
• Assisted in management of prescription deliveries, improving patient convenience.
• Resolved third-party billing, computer system and customer service issues.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Managed opening and closing duties for pharmacy.
• Set up and modified patient profiles to include current medications and insurance details.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
• Removed trash and straightened counters to keep pharmacy area clean and neat.
• Communicated with patients, ensuring that medical information was kept private.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.