Erin Mathiason
Tomball
Summary
I have been working for Cava for 3 years now. I have had multiple perfect scores on health inspections. I ensure all standards are being met every shift while managing labor at the same time. I interact with my guests and ensure all of them have the best experience possible. I work very closely with my team to achieve our goals.
Overview
2
2
years of professional experience
Work History
Guest Experience Manager
Cava Grill
07.2023 - Current
- Count cash and make deposits
- Manage food and labor costs
- Motivate my team
- Provide exceptional guest service
- Work 8+ hour shifts
- Train new hires
- Resolved guest complaints or issues
- Create a friendly and positive enviornment for every employee.
- Work on the computer using excel, NetChef, and more.
Education
No Degree - Sterilzation Processing
University of Houston
Houston, TX04-2026
Skills
- Guest service excellence
- Team motivation
- Cash handling
- Labor cost management
- Food cost control
- Complaint resolution
- Positive work environment
- Customer engagement
- Conflict management
- Inventory tracking
- Time management
- Communication effectiveness
- Sales and upselling
Timeline
Guest Experience Manager
Cava Grill
07.2023 - Current
No Degree - Sterilzation Processing
University of Houston