Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline

Erin May

658 SE Keyes St. Port Saint Lucie,FL

Summary

Energetic and motivated food service manager with proven ability to manage all areas of restaurant operations. Proficient in staff management, inventory control, and budgeting to ensure efficient and profitable service. Skilled in maintaining high standards of food quality, safety, and customer service to enhance dining experiences. Proven ability in communication, problem-solving, and adaptability for smooth operations.

Overview

7
7
years of professional experience

Work History

Assistant Restaurant General Manager

Safe Harbor Marina's, Belle's Restaurant
North Palm Beach, Florida
10.2024 - Current
  • Led front-of-house staff, implementing customer service and safety protocols, boosting team performance.
  • Managed private events, ensuring exceptional service and high client satisfaction.
  • Optimized labor costs through strategic scheduling adhering to budget constraints.
  • Ordered supplies within budget, maintaining inventory levels to support restaurant operations.
  • Inspected dining areas for cleanliness and safety, promoting risk-free environment.
  • Utilized Aloha, Toast, and Micros for efficient order processing and inventory management.
  • Analyzed P&L statements to identify improvement areas, and implemented strategies to enhance profitability.
  • Maintained detailed sales transaction records and managed daily cash flow effectively.
  • Communicated well, used strong interpersonal skills establishing positive relationships with guests and employees, anticipating needs before they arise.

Bartender/Server

Safe Harbor Marina's, Belle's Restaurant
North Palm Beach, Florida
11.2021 - 10.2024
  • Maintained knowledge of current mixology trends, bar equipment, and sanitation standards.
  • Remained calm during peak periods, promoting exceptional customer service.
  • Established rapport with guests, enhancing repeat business through outstanding service.
  • Monitored and restocked the bar inventory.
  • Fostered strong relationships with colleagues through effective communication.
  • Oversaw guest alcohol consumption, preventing over-intoxication and underage drinking.
  • Participated in weekly meetings to align team goals with management objectives.

Manager

Game Day Sports Grill
West Palm Beach, FL
08.2018 - 09.2021

Education

Water Treatment Program -

Sacramento State University
  • 3.9 GPA

Skills

  • Customer service
  • Team leadership
  • Inventory management
  • Budgeting and cost control
  • Staff training and development
  • Food safety compliance
  • Performance evaluation and improvement
  • Industry trends
  • Promotions and events coordination
  • POS system
  • Time management
  • Multitasking abilities
  • ServSafe food certified
  • TIPS certified

References

Available upon request.

Personal Information

Timeline

Assistant Restaurant General Manager - Safe Harbor Marina's, Belle's Restaurant
10.2024 - Current
Bartender/Server - Safe Harbor Marina's, Belle's Restaurant
11.2021 - 10.2024
Manager - Game Day Sports Grill
08.2018 - 09.2021
Sacramento State University - Water Treatment Program,

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Erin May